Alongside more traditional communication channels such as telephone and email, the adoption of conversational commerce through web chats, messaging, and social media to make an enquiry or indeed a complaint, is now widespread and growing.
As customers have become savvier and technology-driven, omnichannel customer services have had to improve too. If someone is unhappy or wishes to make a complaint, what better way to do it than posting something on Facebook or tweet about it? This puts it out in the public domain for a quick reaction.
So, when considering omnichannel customer engagement solutions, how can you ensure customers get responded to, in the method of their choice? All whilst minimising the risk of adverse publicity that can so easily be escalated through social media channels?
That’s where Ventrica offers a guiding hand with expert omnichannel customer management services that transform your approach, including CX consulting.
By choosing to outsource your customer service to Ventrica, you will have chosen a company adept at providing an omnichannel customer experience that works.
No matter how your customers choose to contact your organisation, we can handle it, by providing a unified view of the customer journey and a better and more streamlined cross channel customer experience. We’re highly experienced because we’ve been providing Omnichannel customer solutions for an array of ‘blue chip’ clients across multiple sectors since the advent of these technologies. It’s why we are both a Zendesk and LivePerson partner too.
So, however your customers want to engage with your business, we can help provide a true Omnichannel customer experience that will delight them and help to ensure your company stays at the forefront of digital communication.
Many businesses want to ensure they are taking a modern approach to the customer journey, providing an experience for consumers they won’t forget and will want to share. Having an omnichannel customer engagement platform makes this as simple as possible, allowing your brand to build loyalty and always have the best interests of your users as a priority
At Ventrica, we’ll help you with cx software-development that will fine-tune the omnichannel customer experience.