Centralising your multilingual customer care and support into a centralised, global hub has many benefits. You avoid the need to set up multiple customer service centres, reduce costs, save time on training, align your processes and provide a unified customer experience.
Ventrica offers organisations the ability to unify their multilingual operations across the globe, through multilingual customer service outsourcing . We will help you gain cost efficiencies, access global markets, and provide you with the resources to deliver an outstanding customer experience aligned with your brand. At the core of the solution we build a true partnership to understand your needs and put in place the appropriate resources.
We only employ ‘native language’ speakers who also possess exemplary spoken and written English skills. Our approach to multilingual customer care ensures there is never miscommunication, enhancing the customer experience.
Providing omnichannel multilingual support removes the barriers to great engagement and CX, enabling your customers to communicate with ease.
Languages covered by our multilingual customer service include: French, Italian, Spanish, Portuguese, Dutch, German and Polish to name but a few.
In this white paper, we look into why and how evolving customer preferences and advances in technology are transforming the customer experience. While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones. To do that, we need to understand what customers want today and how their preferences and demands are expected to change.
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