Resources and articles

23/11/23

We explore how businesses can employ LLM bots like ChatGBT to enhance their CX

07/11/23

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

30/10/23

Take a look at the leading technologies that underpin a modern contact centre.

19/10/23

Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.

09/10/23

Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge

05/10/23

Companies that embrace the possibilities that are opening up before us will likely be the winners.

26/09/23

Ventrica CEO, Iain Banks, discusses National Customer Service Week.

14/09/23

What major factors do we think will influence customers' preferences and behaviours in the future?

06/09/23

50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)

22/08/23

Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.

17/08/23

Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards

15/08/23

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

26/07/23

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

19/07/23

Kathleen brings over 22 years of experience in the Contact Centre industry

18/07/23

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

03/07/23

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

03/07/23

Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals

28/06/23

Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer. 

26/06/23

Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.

13/06/23

South Africa is a hidden gem in the global BPO landscape. Find out why!

31/05/23

See how to make a success out of a hybrid or remote working model

30/05/23

Explore the significance of technology in hybrid work and how it can help your business succeed.

29/05/23

Contact centres have evolved with the times, digitally transforming customer experience.

26/05/23

Contact centres have evolved with the times, digitally transforming customer experience.