Keep up-to-date with everything that’s going on at Ventrica.
23/11/23
We explore how businesses can employ LLM bots like ChatGBT to enhance their CX
Articles07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
News30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles19/10/23
Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.
News09/10/23
Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge
News05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
News26/09/23
Ventrica CEO, Iain Banks, discusses National Customer Service Week.
Articles14/09/23
What major factors do we think will influence customers' preferences and behaviours in the future?
Articles06/09/23
50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)
Articles22/08/23
Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.
News17/08/23
Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards
News15/08/23
When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.
Articles26/07/23
There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand
Articles19/07/23
Kathleen brings over 22 years of experience in the Contact Centre industry
News18/07/23
Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre
Articles03/07/23
Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity
Articles03/07/23
Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals
Articles28/06/23
Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer.
News26/06/23
Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.
News13/06/23
South Africa is a hidden gem in the global BPO landscape. Find out why!
Articles31/05/23
See how to make a success out of a hybrid or remote working model
Articles30/05/23
Explore the significance of technology in hybrid work and how it can help your business succeed.
Articles29/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles26/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles