News

04/10/2019

We are pleased to announce our People's Choice and Employee of the Month award winners for August!

02/10/2019

We are pleased to announce the appointment of Kathryn Chivers as Chief Service Delivery Officer to support our rapid growth plans...

23/08/2019

We are excited to announce our People's Choice and Employee of the Month award winners for July. We also have a Special Award category for one special Ventrican. Every single nominee has gone above and beyond in their roles.

12/08/2019

Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre and take your customer service management strategy from zero to hero.

09/08/2019

We are excited to announce that Ventrica have been shortlisted as finalists for three categories in the European Contact Centre and Customer Service Awards 2019!

09/08/2019

Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.

31/07/2019

Our Ventrican, and CFO, Carl give us a glimpse into his background, his hobbies, and what his role at Ventrica involves.

23/07/2019

Our People's Choice and Employee of the Month award winners have been announced! Both Ventricans have gone above and beyond in their roles, supporting our clients and their fellow teammates.

03/07/2019

We are excited to announce our People's Choice and Employee of the Month award winners for May. Both of our Ventricans have gone above and beyond in their roles, supporting our clients and their fellow teammates.

13/06/2019

At Ventrica, it's important that our recruitment strategy enables us to find customer experience specialists that perfectly match the personalities and values of the organisations they represent. We spoke to our Recruitment Manager, Sharon, about

13/05/2019

At Ventrica, we see training a little differently to other organisations. Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

29/03/2019

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

27/03/2019

Employee of the Month and Peoples Choice Winners

26/02/2019

Customer Service Management: what should we really be measuring?

30/01/2019

Latest Ventrica blog by Dino Forte published in contact-centres.com

25/01/2019

We love to celebrate the achievements of our employees, so to recognise individual accomplishments within the business we held an award ceremony, at out Christmas party, to shine a light on those that really go the extra mile.

15/01/2019

Employee of the Month and Peoples Choice Award Winners

10/01/2019

CX and contact centre predictions for 2019

21/12/2018

The Sunday Times Virgin Atlantic Fast Track 100 (2018)

21/12/2018

Recognised in the category of Best Outsourcing Partnership Large

09/10/2018

Rise in importance of on-line customer service fuels growth

23/08/2018

People's Choice and Employee of the Month Winners

10/08/2018

- Up for ‘Best Outsourced Contact Centre’ and ‘Best Outsourcing Partnership’ categories

09/08/2018

- up to 200 new staff to be recruited in the next 3 months

26/07/2018

- Climbing Ben Nevis in aid of Great Ormond Street

24/07/2018

- Winners for People's Choice and Employee of the Month Awards

05/06/2018

- MD Dino Forte speaks about how the contact centre universe is evolving

17/05/2018

- IT Team also recognised with a Bronze award

24/04/2018

- Employee of the Month and People Choice Awards announced

06/04/2018

-  Ventrica hosts event highlighting emerging trends for social, virtual agents and chat

21/03/2018

Latest Ventrica blog by Dino Forte published in MyCustomer.com

21/03/2018

- Winners announced for People’s Choice and Employee of the Month Awards

08/03/2018

- Recognition for Resource Planning and IT Expertise

26/02/2018

From Social to AI Virtual Agents

08/01/2018

New article by Dino Forte explores the concept and benefits of desk-based sales

19/12/2017

How to create a thriving contact centre business. Interview with Ventrica MD, Dino Forte in Minutehack magazine

01/12/2017

- Recognised as Great Place to Work

30/11/2017

- Recognised as ‘Best Outsourced Contact Centre’ in Europe

27/10/2017

- Doubling of sales plus over £250,000 of aged debts successfully recovered

25/10/2017

- new facility creates 180 new jobs and total of 800 staff by 2019

20/10/2017

- People's Choice and Employee of Month Awards won for fashion giant

18/09/2017

- Many congratulations goes to Aaron Porter and Rob Lawrence

16/08/2017

- shortlisted for five separate contact centre award categories

28/07/2017

Customer Satisfaction levels are soaring

12/07/2017

- Bethany Batt and Reece English win June accolades

26/06/2017

- 'Agent of the Year' and 'Best Outsourcing Partnership'

16/06/2017

Congratulations to Charlotte Williams and Chanel Delgaty

15/05/2017

- new contact centre will create 400 new jobs

12/05/2017

- Shortlisted for 'Agent of the Year' and 'Best Outsourcing Partnership'

24/04/2017

- Ventrica’s dedicated team manages 50,000 enquiries annually and secures 17,000 site visit bookings

04/04/2017

Ventrica's Dino Forte offers some advice in the editorial feature, '8 ways to Outsource Successfully', published in the latest edition of Financial Management Magazine

01/03/2017

Dino Forte's article published in Digital Marketing Magazine explains some of the key benefits of effective review moderation

16/02/2017

Employee of the Month and People's Choice Award announced

14/02/2017

According to analyst Forrester European online retail sales are estimated to reach 378 billion euros by 2021. In a post-Brexit world, Ventrica is ideally positioned to take advantage of this trend due to its vast experience of working in both European

14/12/2016

Read Dino Forte's latest article published in Contact Centre News

06/12/2016

Ventrica offers jobs to 35 ex-Converso employees who will work across a range of customer service, regulatory and IT roles.

22/11/2016

Proud to be recognised amongst Europe's finest

21/11/2016

Story includes how barefoot shoe maker Vivobarefoot expanded internationally by outsourcing customer service

15/11/2016

Ventrica has opportunity to clinch two of the industry’s oscars

01/11/2016

November 2016

01/11/2016

November 2016

26/10/2016

October 2016

07/10/2016

Fingers crossed on being the best in Europe

27/09/2016

September 2016

17/08/2016

August 2016

26/07/2016

Read the latest blog from Dino Forte MD and founder at Ventrica

05/07/2016

July 2016

14/06/2016

Read the latest article from Dino Forte

14/06/2016

June 2016

23/05/2016

Essex business wins again for customer service. One of Essex's fastest growing businesses, outsourced contact centre Ventrica based in Southend is delighted to announce that it has won 'Contact Centre of the Year' (larger category)

13/04/2016

Up for 'Best outsourcing partnership of the year'

13/04/2016

Announcing our People’s Choice Award - Georgina Stockwell.

16/03/2016

March 2016

16/02/2016

HR Magazine February 2016

17/12/2015

Ventrica’s Dino Forte is featured on page 3 in the article “It’s time to sell what outsourcers can do”.

01/12/2015

Read the latest article from Dino Forte

23/11/2015

How can retailers make the most of peak periods like Black Friday and Cyber Monday?

26/10/2015

October 2015

08/10/2015

Read Ventrica's latest article in Real Business magazine. How can you use social channels to boost your bottom line? Here are five ways that social-based services can strengthen customer relationships, boost loyalty and increase sales.

08/10/2015

Ventrica is pleased to announce that it has been shortlisted for Direct Commerce magazine’s Partnership of the Year (POYA) Awards 2015 under the category ‘3PL’ (Third Party Logistics) that recognises excellence for its contact centre/cu

06/10/2015

Read Dino Forte's latest article in CallCentre.co.uk

03/09/2015

Dino Forte tells how international brands can benefit from setting up a single customer service centre.

11/08/2015

August 2015

14/07/2015

Latest case study

25/06/2015

June 2015

16/06/2015

Latest Case Studies

26/05/2015

May 2015

19/03/2015

Latest Case Studies

18/03/2015

March 2015

16/03/2015

March 2015

01/03/2015

March 2015

05/02/2015

February 2015

30/01/2015

Latest Case Studies

08/01/2015

January 2015

22/12/2014

Latest Case Studies

19/12/2014

December 2014

26/11/2014

November 2014

09/09/2014

September 2014

02/09/2014

Latest Case Studies

08/08/2014

August 2014

22/07/2014

July 2014

30/06/2014

May 2014

25/06/2014

Latest Case Studies

24/03/2014

March 2014

07/03/2014

Latest Case Studies

03/03/2014

March 2014

13/02/2014

February 2014

05/12/2013

December 2013

06/11/2013

Latest Case Studies

18/10/2013

October 2013

02/10/2013

October 2013

23/09/2013

September 2013

12/07/2013

July 2013

04/07/2013

Latest Case Studies

28/06/2013

June 2013

15/05/2013

May 2013

18/04/2013

April 2013

12/04/2013

Latest Case Studies

07/03/2013

March 2013

10/01/2013

January 2013

14/11/2012

November 2012

08/11/2012

Latest Case Studies

13/09/2012

September 2012

17/08/2012

August 2012

19/07/2012

July 2012

25/06/2012

June 2012

04/06/2012

June 2012

21/05/2012

May 2012

21/05/2012

Latest Case Studies

30/04/2012

April 2012

03/04/2012

April 2012

26/03/2012

March 2012

14/02/2012

February 2012

27/01/2012

January 2012

16/01/2012

January 2012

16/12/2011

Latest Case Studies

14/12/2011

December 2011

29/11/2011

November 2011

20/10/2011

October 2011

01/09/2011

September 2011

06/07/2011

Latest Case Studies