News
See below for all our latest news stories, case studies and blogs!
See below for all our latest news stories, case studies and blogs!
12/11/2019
September’s Award-winning Ventricans Announced!
We are pleased to announce our People’s Choice and Employee of the Month award winners for September!
Read more >11/11/2019
Three ways to use social media to improve CX by Peter Edwards
Here, we take a look at three uses of social media that will bring value to any CX strategy.
Read more >07/11/2019
Ventrica partners with LivePerson to augment its CX technical services
Ventrica partners with LivePerson to augment its CX technical service offering providing its clients with the power of conversational commerce in the form of asynchronous messaging and AI-powered chatbots. Read more...
Read more >01/11/2019
5 ways to promote employee well-being in a contact centre
In this blog post, we look at 5 areas where a good contact centre should be investing in order to help promote employee well-being.
Read more >04/10/2019
Congrats to August's Award-winning Ventricans!
We are pleased to announce our People's Choice and Employee of the Month award winners for August!
Read more >02/10/2019
Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer to shape operational and client excellence
We are pleased to announce the appointment of Kathryn Chivers as Chief Service Delivery Officer to support our rapid growth plans...
Read more >23/08/2019
Congrats to July's award-winning Ventricans, including a very Special Award nominee
We are excited to announce our People's Choice and Employee of the Month award winners for July. We also have a Special Award category for one special Ventrican. Every single nominee has gone above and beyond in their roles.
Read more >12/08/2019
7 key reasons to outsource your Contact Centre by Dino Forte
Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre and take your customer service management strategy from zero to hero.
Read more >09/08/2019
Ventrica shortlisted as ECCCSA 2019 finalistsWe are excited to announce that Ventrica have been shortlisted as finalists for three categories in the European Contact Centre and Customer Service Awards 2019!
Read more >09/08/2019
A day in the life of a Team Manager
Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.
Read more >31/07/2019
Introducing: Carl Sullivan, our CFO and master of the Seven Seas
Our Ventrican, and CFO, Carl give us a glimpse into his background, his hobbies, and what his role at Ventrica involves.
Read more >23/07/2019
June's Award-winning Ventricans Announced
Our People's Choice and Employee of the Month award winners have been announced! Both Ventricans have gone above and beyond in their roles, supporting our clients and their fellow teammates.
Read more >03/07/2019
Congrats to May's Award-winning Ventricans
We are excited to announce our People's Choice and Employee of the Month award winners for May. Both of our Ventricans have gone above and beyond in their roles, supporting our clients and their fellow teammates.
Read more >13/06/2019
Sharon Williams, Recruitment Manager #MeetOurVentricans
At Ventrica, it's important that our recruitment strategy enables us to find customer experience specialists that perfectly match the personalities and values of the organisations they represent. We spoke to our Recruitment Manager, Sharon, about
Read more >13/05/2019
How we train brand advocates for CX success
At Ventrica, we see training a little differently to other organisations. Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.
Read more >29/03/2019
Meet Tilly Archer, our Knowledge Manager
Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.
Read more >27/03/2019
Our January and Febuary Ventrica Stars
Employee of the Month and Peoples Choice Winners
Read more >26/02/2019
Customer Service Management: what should we really be measuring?
Customer Service Management: what should we really be measuring?
Read more >30/01/2019
Contact Centre Management: It Is Time To Change The Metrics
Latest Ventrica blog by Dino Forte published in contact-centres.com
Read more >25/01/2019
Ventrica Awards for 2018 - Celebrating Individual Accomplishments
We love to celebrate the achievements of our employees, so to recognise individual accomplishments within the business we held an award ceremony, at out Christmas party, to shine a light on those that really go the extra mile.
Read more >15/01/2019
Our September, October and November Ventrica Stars
Employee of the Month and Peoples Choice Award Winners
Read more >10/01/2019
CX and contact centres: what will change in 2019?
CX and contact centre predictions for 2019
Read more >21/12/2018
Ventrica enters Sunday Times Fast Track 100 for the first time
The Sunday Times Virgin Atlantic Fast Track 100 (2018)
Read more >21/12/2018
Ventrica takes home Silver at the European Contact Centre and Customer Service Awards for its partnership with New Look
Recognised in the category of Best Outsourcing Partnership Large
Read more >09/10/2018
Mobeus invests £9M in fast-growth customer experience specialists, Ventrica
Rise in importance of on-line customer service fuels growth
Read more >26/09/2018
Our August Ventrica Stars
People's Choice and Employee of the Month Winners August
Read more >23/08/2018
Our June and July Ventrica Stars
People's Choice and Employee of the Month Winners
Read more >10/08/2018
Ventrica shortlisted for European Contact Centre and Customer Service Awards 2018
- Up for ‘Best Outsourced Contact Centre’ and ‘Best Outsourcing Partnership’ categories
Read more >09/08/2018
Ventrica expands its second site to meet growing demand for its services
- up to 200 new staff to be recruited in the next 3 months
Read more >26/07/2018
Ventrica MD takes part in ‘Oh my Gosh’ Charity Challenge
- Climbing Ben Nevis in aid of Great Ormond Street
Read more >24/07/2018
Our April and May Winners
- Winners for People's Choice and Employee of the Month Awards
Read more >05/06/2018
Ventrica speaks at Association of Portuguese Contact Centres’ International Conference
- MD Dino Forte speaks about how the contact centre universe is evolving
Read more >17/05/2018
Ventrica's Nick Upton wins Gold at UK National Contact Centre Awards
- IT Team also recognised with a Bronze award
Read more >
06/04/2018
The rise and rise of customer expectations
- Ventrica hosts event highlighting emerging trends for social, virtual agents and chat
Read more >21/03/2018
CX remains the most powerful tool to boost sales
Latest Ventrica blog by Dino Forte published in MyCustomer.com
Read more >21/03/2018
March Miracles
- Winners announced for People’s Choice and Employee of the Month Awards
Read more >08/03/2018
Proud to be shortlisted twice in the UK Contact Centre Awards 2018
- Recognition for Resource Planning and IT Expertise
Read more >
08/01/2018
How to re-engage with existing customers to increase sales
New article by Dino Forte explores the concept and benefits of desk-based sales
Read more >19/12/2017
'Don’t chase wealth, chase success'
How to create a thriving contact centre business. Interview with Ventrica MD, Dino Forte in Minutehack magazine
Read more >01/12/2017
Ventrica is Highly Commended in Employer of the Year award
- Recognised as Great Place to Work
Read more >30/11/2017
Ventrica wins Gold at European Contact Centre & Customer Service Awards
- Recognised as ‘Best Outsourced Contact Centre’ in Europe
Read more >27/10/2017
Canon UK adopts outsourced desk-based sales with outbound calling to re-engage with existing customers
- Doubling of sales plus over £250,000 of aged debts successfully recovered
Read more >25/10/2017
Ventrica opens second site in Southend breaking new ground in contact centre design
- new facility creates 180 new jobs and total of 800 staff by 2019
Read more >20/10/2017
New Look for September
- People's Choice and Employee of Month Awards won for fashion giant
Read more >
16/08/2017
Ventrica is amongst Europe's finest
- shortlisted for five separate contact centre award categories
Read more >28/07/2017
Ventrica scores impressive 91% Net Promoter Score
Customer Satisfaction levels are soaring
Read more >
26/06/2017
Ventrica wins two prestigious awards at the London and South East Contact Centre Awards 2017
- 'Agent of the Year' and 'Best Outsourcing Partnership'
Read more >16/06/2017
People's Choice and Employee Of the Month Announced
Congratulations to Charlotte Williams and Chanel Delgaty
Read more >15/05/2017
Ventrica announces investment in additional site
- new contact centre will create 400 new jobs
Read more >12/05/2017
Ventrica are finalists in London & South East Contact Centre Awards
- Shortlisted for 'Agent of the Year' and 'Best Outsourcing Partnership'
Read more >24/04/2017
McCarthy & Stone outsources pre-sales customer contact to support 5 star rating and significantly increase footfall to its developments
- Ventrica’s dedicated team manages 50,000 enquiries annually and secures 17,000 site visit bookings
Read more >04/04/2017
8 ways to outsource successfully
Ventrica's Dino Forte offers some advice in the editorial feature, '8 ways to Outsource Successfully', published in the latest edition of Financial Management Magazine
Read more >01/03/2017
How to maximise the returns from online reviews
Dino Forte's article published in Digital Marketing Magazine explains some of the key benefits of effective review moderation
Read more >16/02/2017
Ventrica's star performers recognised
Employee of the Month and People's Choice Award announced
Read more >14/02/2017
Invest Essex profiles Ventrica success story
According to analyst Forrester European online retail sales are estimated to reach 378 billion euros by 2021. In a post-Brexit world, Ventrica is ideally positioned to take advantage of this trend due to its vast experience of working in both European
Read more >14/12/2016
Q&A with Dino Forte, Founder and Managing Director of Ventrica
Read Dino Forte's latest article published in Contact Centre News
Read more >06/12/2016
Ventrica offers Christmas cheer to redundant contact centre workers
Ventrica offers jobs to 35 ex-Converso employees who will work across a range of customer service, regulatory and IT roles.
Read more >22/11/2016
A night with the stars at ECCCSA 2016
Proud to be recognised amongst Europe's finest
Read more >21/11/2016
Ventrica featured in new book!
Story includes how barefoot shoe maker Vivobarefoot expanded internationally by outsourcing customer service
Read more >15/11/2016
Countdown to ECCCSA Awards
Ventrica has opportunity to clinch two of the industry’s oscars
Read more >
01/11/2016
5 considerations when selecting an outsourced customer service provider
November 2016
Read more >26/10/2016
Ventrica appoints new digital marketing expert to join social division
October 2016
Read more >07/10/2016
Meet our Barratt team shortlisted for 'Best Outsourcing Partnership'
Fingers crossed on being the best in Europe
Read more >27/09/2016
Barratt achieves 700 appointments per week through outsourcing contact centre services
September 2016
Read more >
26/07/2016
Why the UK is still a world champion when it comes to service excellence
Read the latest blog from Dino Forte MD and founder at Ventrica
Read more >
14/06/2016
How multilingual call centres can spearhead sales growth
Read the latest article from Dino Forte
Read more >
23/05/2016
Ventrica celebrates 'Best Contact Centre of the Year' award
Essex business wins again for customer service. One of Essex's fastest growing businesses, outsourced contact centre Ventrica based in Southend is delighted to announce that it has won 'Contact Centre of the Year' (larger category)
Read more >
13/04/2016
Ventrica shortlisted for London & South East Contact Centre Awards
Up for 'Best outsourcing partnership of the year'
Read more >13/04/2016
Georgina Stockwell wins People's Choice Award
Announcing our People’s Choice Award - Georgina Stockwell.
Read more >22/03/2016
The rise of the centralised customer service hub
Read Dino Forte's latest blog
Read more >16/03/2016
Ventrica’s Nicola Miller is shortlisted for prestigious industry award
March 2016
Read more >16/02/2016
'HR Director Q&A' Interview with Ventrica's Danielle Lee
HR Magazine February 2016
Read more >17/12/2015
Future of Outsourcing
Ventrica’s Dino Forte is featured on page 3 in the article “It’s time to sell what outsourcers can do”.
Read more >01/12/2015
10 top tips to optimise web sales this Christmas
Read the latest article from Dino Forte
Read more >23/11/2015
Embrace Black Friday
How can retailers make the most of peak periods like Black Friday and Cyber Monday?
Read more >
08/10/2015
Five tips to boost sales and customer service through social media
Read Ventrica's latest article in Real Business magazine. How can you use social channels to boost your bottom line? Here are five ways that social-based services can strengthen customer relationships, boost loyalty and increase sales.
Read more >08/10/2015
Ventrica is delighted to be shortlisted for Direct Commerce Award
Ventrica is pleased to announce that it has been shortlisted for Direct Commerce magazine’s Partnership of the Year (POYA) Awards 2015 under the category ‘3PL’ (Third Party Logistics) that recognises excellence for its contact centre/cu
Read more >06/10/2015
Why investing in your contact centre environment pays off
Read Dino Forte's latest article in CallCentre.co.uk
Read more >03/09/2015
A Centralised Hub for global on-line sales
Dino Forte tells how international brands can benefit from setting up a single customer service centre.
Read more >
14/07/2015
Barratt achieves 400 appointments per week with centralised customer service and sales from Ventrica
Latest case study
Read more >
30/01/2015
Fast-growing Training company benefits from outsourcing 'out-of-hours' credit-checking and payment processing
Latest Case Studies
Read more >08/01/2015
Ventrica outsource contact centre opens to create a further 80 jobs in 2015
January 2015
Read more >
09/09/2014
Customer satisfaction ratings are on the slide - Dino Forte comments on how brands can refocus
September 2014
Read more >02/09/2014
Prestigious shirt-maker Hawes & Curtis calls on outsourced customer care & achieves record sales figures
Latest Case Studies
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07/03/2014
Yorkshire Cash makes significant savings in outsourcing 24/7 customer care & outbound debt management
Latest Case Studies
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06/11/2013
Claim2Gain switches to Ventrica to provide 85-90% conversion rates with 24/7 outsourcing
Latest Case Studies
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23/09/2013
Evening Echo - Senior council officials visit fast-growing contact centre business
September 2013
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04/07/2013
Association relies on Ventrica to provide comprehensive, quality-assured, enquiry management
Latest Case Studies
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12/04/2013
Tempcover lowers its costs and improves sales conversions with Ventrica
Latest Case Studies
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14/11/2012
Ventrica appointed to support £5 million launch of new private health screening business
November 2012
Read more >08/11/2012
Specialist software supplier targets over 1400 schools through outsourcing with Ventrica
Latest Case Studies
Read more >13/09/2012
Yorkshirecash.co.uk confirms on-going relationship with Ventrica
September 2012
Read more >
21/05/2012
ThinkBig Education increases attendance at its events by 22% as a result of Ventrica campaign
Latest Case Studies
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14/02/2012
Dino Forte comments on how has outsourcing been affected by the recession
February 2012
Read more >
16/12/2011
RCL Air Conditioning increases market share without having to invest more in sales staff
Latest Case Studies
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01/09/2011
New outsourced 'Quality Control' service launched for in-house contact centres
September 2011
Read more >06/07/2011
Credit Card Processing Specialist increases new sales leads
Latest Case Studies
Read more >