News
Resources & articles
Identifying and Supporting Vulnerable Customers
07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
News
Customer Experience Strategies – Your Questions Answered
19/10/23
Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.
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The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience
09/10/23
Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge
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The Agent of the Future: Evolving Careers in Contact Centres
05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
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Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity.
22/08/23
Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.
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Ventrica celebrate reaching final of six 2023 ECCCSA categories
17/08/23
Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards
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Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.
19/07/23
Kathleen brings over 22 years of experience in the Contact Centre industry
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Ventrica offers the legendary global footwear brand Clarks enhanced customer support.
28/06/23
Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer.
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Ventrica celebrates commitment to Real Living Wage
26/06/23
Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.
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How can CX be used to support your vulnerable customers – Webinar
20/04/23
Ventrica teamed up with the CXFO Foundation to look at how well-executed CX supports vulnerable customers.
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Top 4 Ways Outsourcing Can Solve Your Recruitment Problems
20/02/23
If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.
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Ventrica wins Sales and Marketing Service Excellence Award
05/10/22
We are overjoyed at Ventrica to share the news of our success at the McCarthy Stone Supply Chain Awards
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CCMA’s CareerTalk with Ventrica CEO, Iain Banks
19/08/22
Our CEO, Iain Banks, speaks to CCMA’s Leigh Hopwood on the CareerTalk programme.
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Ventrica appoints Iain Banks as new Chief Executive Officer
05/04/22
Ventrica is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer
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Customer Service team donate incentive to Ronald McDonald House Charities
23/03/22
Our wonderful McDonald's team chose to donate their entire incentive award to the Ronald McDonald House Charities.
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Ventrica wins a place on Crown Commercial Service framework
30/09/21
Ventrica is one of only 18 companies to be named as an approved supplier on Government's Crown Commercial Service's.
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Contact Centres trends in 2022 - the return of the customer relationship
29/09/21
Dino Forte, Ventrica's CEO, gives us his thoughts on what's coming in 2022.
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Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK
31/03/21
Ventrica picks up two awards at the prestigious European Contact Centre Awards
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Our CEO Dino Forte speaks to Martin Teasdale on his five-star podcast Get Out of Wrap
11/05/20
Dino Forte discusses Ventrica’s reaction to COVID19 on leading industry podcast, Get Out of Wrap!
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September’s Award-winning Ventricans Announced!
12/11/19
We are excited to announce our People's Choice and Employee of the Month award winners for September!
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Introducing: Carl Sullivan, our CFO and master of the Seven Seas
31/07/19
Our Ventrican, and CFO, Carl give us a glimpse into his background, his hobbies, and what his role at Ventrica involves
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Ventrica enters Sunday Times Fast Track 100 for the first time
21/12/18
The Sunday Times Virgin Atlantic Fast Track 100 (2018)
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Mobeus invests £9M in fast-growth customer experience specialists, Ventrica
09/10/18
Rise in importance of on-line customer service fuels growth
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Ventrica expands its second site to meet growing demand for its services
09/08/18
Up to 200 new staff to be recruited in the next 3 months
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