Resources & articles
20/03/24
Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.
ArticlesWhitepaper
Compliance, Risk and Best Practice in Contact CentresCompliance may initially appear overwhelming, but a proactive strategy ensures you adhere to all regulations.
20/02/24
We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.
Company News07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles05/02/24
National Apprenticeship Week is now in its 17th year.
Company News29/01/24
Why can't companies that say improving their CX is a top priority manage to do it?
ArticlesWhitepaper
The Future of CX AnalyticsMoving from survey-based measurement to predictive analytics to transform the customer experience.
12/01/24
Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.
Company News11/01/24
Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.
Company News09/01/24
Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?
Articles14/12/23
If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.
ArticlesWhitepaper
Advanced Customer Experience TechnologiesFrom the cloud to AI, how to use the latest customer contact technologies to improve your customer relationships
23/11/23
We explore how businesses can employ LLM bots like ChatGBT to enhance their CX
Articles07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
Articles30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles