Resources & articles

Compliance Risks for Contact Centres and How to Overcome Them Compliance Risks for Contact Centres and How to Overcome Them

Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.

Articles
Compliance, Risk and Best Practice in Contact Centres

Whitepaper

Compliance, Risk and Best Practice in Contact Centres

Compliance may initially appear overwhelming, but a proactive strategy ensures you adhere to all regulations.

Ventrica Customer Data Platforms Ventrica Customer Data Platforms

AI bringing more power to the agent - Chief Technology Officer, Peter Edwards. AI bringing more power to the agent - Chief Technology Officer, Peter Edwards.

We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.

Company News
What CX Technology Might Look Like in 10 Years What CX Technology Might Look Like in 10 Years

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

Articles
Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes. Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes.

National Apprenticeship Week is now in its 17th year.

Company News
How to Improve CX with Analytics How to Improve CX with Analytics

Why can't companies that say improving their CX is a top priority manage to do it?

Articles
The Future of CX Analytics

Whitepaper

The Future of CX Analytics

Moving from survey-based measurement to predictive analytics to transform the customer experience.

Ventrica leader interview: Jo Passingham, CFO. Ventrica leader interview: Jo Passingham, CFO.

Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.

Company News
Ventrica raises funds for Niall Stringer Foundation. Ventrica raises funds for Niall Stringer Foundation.

Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.

Company News
Is it really possible to predict customer behaviour? Is it really possible to predict customer behaviour?

Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?

Articles
Logistics Industry Customer Experience Logistics Industry Customer Experience

Housing Industry Customer Service Solutions Housing Industry Customer Service Solutions

What is Conversational Analytics and Why is It So Powerful for Transforming Your CX? What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

Articles
Advanced Customer Experience Technologies

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Advanced Customer Experience Technologies

From the cloud to AI, how to use the latest customer contact technologies to improve your customer relationships

How to Use ChatGPT to Enhance Customer Experience and Customer Service How to Use ChatGPT to Enhance Customer Experience and Customer Service

We explore how businesses can employ LLM bots like ChatGBT to enhance their CX

Articles
CX Outsourcing CX Outsourcing

Pioneering Digital Transformation in Customer Experience Pioneering Digital Transformation in Customer Experience

Omnichannel Customer Experience Omnichannel Customer Experience

Mark Rogers Mark Rogers

Siobhain Goodall Siobhain Goodall

Identifying and Supporting Vulnerable Customers Identifying and Supporting Vulnerable Customers

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

Articles
How to Build a Modern Contact Centre How to Build a Modern Contact Centre

Take a look at the leading technologies that underpin a modern contact centre.

Articles
Ventrica AI Ventrica AI