Iain Banks CEO blog
26/09/23
Ventrica CEO, Iain Banks, discusses National Customer Service Week.
Articles
Ventrica is a CCMA 2023 Finalist in three categories
22/03/23
Ventrica has been has been shortlisted for 3 categories at the 2023 Call Centre Management Association (CCMA)
Articles
Ventrica is an ECCCSA 2022 finalist in three categories
05/09/22
Ventrica is proud to announce it has been shortlisted in three categories at the 2022 ECCCS Awards
Awards
Our Approach to Omnichannel Customer Experience (CX) Gets Results for Retailers
05/08/22
We work with retail brands to improve customer experience through customer service support or digital solutions.
Case Study
The impact of brand values on customer loyalty and retention
04/08/22
Brand values that resonate with your customers strengthens your market position & improves customer retention.
Case Study
Retail Customer Communication in a Post-Covid World
28/07/22
The last few years has disrupted the retail industry with brands having to rethink the customer experience.
Articles
5 Ways to Improve Your NPS & Review Scores
28/07/22
NPS and review scores are extremely important. Here are 5 ways you can help improve your scores.
Articles