Fri, November 25, 2022
Ventrica Ltd, the fast-growth transformational, customer and employee experience partner of choice, is delighted to announce, that it was awarded in two categories at the European Contact Centre & Customer Service Awards (ECCCSAs) 2022. The award ceremony, took place on Tuesday November 22, was hosted by renowned British journalist and TV presenter Fiona Bruce, and star guest the acclaimed athlete Linford Christie OBE.
An organisation that is focused on developing customer-centric solutions Ventrica reached the finals for the two categories entered, operational excellence and customer experience. On the night, Ventrica Ltd was awarded in the following categories:
The company was also congratulated for being selected as a finalist for:
“Unbelievably proud of the Ventrica team. Awarded Gold with our partner and also Silver for Best Outsourced Contact Centre. It’s fantastic for the team and partners to receive this well-deserved recognition. One Ventrica, One Team” said Iain Banks CEO, Ventrica. “It is an honour to be recognised as leaders in Europe for our contribution to the Customer Experience Industry. These awards reflect the dedication and commitment of our clients and the team at Ventrica to creating exceptional service consistently.”
The annual ECCCSAs, now in its 22nd year, is the longest-running and largest awards programme in the customer contact industry. This industry landmark event saw representation from across 32 countries, and Ventrica sponsored and presented Best Innovation in Customer Service Award 2022.
Learn more about the ECCCSAs at ecccsa.com.
With over 1,000 employees in the UK and an increasing global footprint, Ventrica provides customer experience solutions to support blue-chip brands and build strong relationships with their customers and drive customer lifetime value.
With significant investment in people, and transformational capabilities allows Ventrica to deliver moments of truth to their clients and customers around the globe, underpinned by a sustainable hybrid model, with our teams working internationally. Our people are central to our success, and we place significant emphasis on their health and well-being, as well as providing bespoke skills development plans that promote outstanding career progression and an aligned culture across our business.
Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery excellence.