Resources | Page 9 of 10

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

A Centralised Customer Service Hub for Global Online Sales

A Centralised Customer Service Hub for Global Online Sales

03/09/15

Dino Forte tells how international brands can benefit from setting up a single customer service centre.

McCarthy and Stone local partnership offers customer service with a personal touch in Southend On Sea

McCarthy and Stone local partnership offers customer service with a personal touch in Southend On Sea

11/08/15

August 2015

Barratt achieves 400 appointments per week with centralised customer service and sales from Ventrica

Barratt achieves 400 appointments per week with centralised customer service and sales from Ventrica

14/07/15

Latest case study

Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with Purplebricks

Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with Purplebricks

25/06/15

June 2015

E-commerce sales climb for VIVOBAREFOOT as it centralises on-line operations with the help of outsourced multi-channel and multi-lingual services

E-commerce sales climb for VIVOBAREFOOT as it centralises on-line operations with the help of outsourced multi-channel and multi-lingual services

16/06/15

Latest Case Studies

Independently Speaking

Independently Speaking

26/05/15

May 2015

Ventrica provides “exceptional” outsourced customer service and added value for world’s first 24/7 estate agent, Purplebricks

Ventrica provides “exceptional” outsourced customer service and added value for world’s first 24/7 estate agent, Purplebricks

19/03/15

Latest Case Studies

5 tips to grow your revenue overseas, by Dino Forte

5 tips to grow your revenue overseas, by Dino Forte

18/03/15

March 2015

Ventrica – Southend-on-Sea’s finest contact centre operation?

Ventrica – Southend-on-Sea’s finest contact centre operation?

16/03/15

March 2015

Ventrica announced as finalists in prestigious Awards

Ventrica announced as finalists in prestigious Awards

01/03/15

March 2015

Ventrica in the Press - Reasons To Outsource

Ventrica in the Press - Reasons To Outsource

05/02/15

February 2015

Ventrica outsource contact centre opens to create a further 80 jobs in 2015

Ventrica outsource contact centre opens to create a further 80 jobs in 2015

08/01/15

January 2015

JML profits from 24/7 sales processing & up-selling.

JML profits from 24/7 sales processing & up-selling.

22/12/14

Latest Case Studies

2014: The good, the bad or the ugly?

2014: The good, the bad or the ugly?

19/12/14

December 2014

How to maximise Xmas sales online, by Dino Forte

How to maximise Xmas sales online, by Dino Forte

26/11/14

November 2014

Customer satisfaction ratings are on the slide - Dino Forte comments on how brands can refocus

Customer satisfaction ratings are on the slide - Dino Forte comments on how brands can refocus

09/09/14

September 2014

Ecommerce: 12 ways to solve shopping cart abandonment

Ecommerce: 12 ways to solve shopping cart abandonment

08/08/14

August 2014

‘Speaking but not listening?’ – how to maximise the value of customer service on social media’

‘Speaking but not listening?’ – how to maximise the value of customer service on social media’

22/07/14

July 2014

The secret to keeping online customers happy is to be there for them at all times, says Dino Forte. Here is how outsourcers can help online retailers win more business.

The secret to keeping online customers happy is to be there for them at all times, says Dino Forte. Here is how outsourcers can help online retailers win more business.

30/06/14

May 2014

Ventrica to provide outsourced customer service for world’s first 24/7 estate agent, Purplebricks

Ventrica to provide outsourced customer service for world’s first 24/7 estate agent, Purplebricks

24/03/14

March 2014

Is it time to outsource your customer service? Dino Forte provides 5 reasons why in-house departments are failing to adapt to changing consumer habits

Is it time to outsource your customer service? Dino Forte provides 5 reasons why in-house departments are failing to adapt to changing consumer habits

03/03/14

March 2014

Could your customer service be compromising sales targets?

Could your customer service be compromising sales targets?

05/12/13

December 2013

Deckers chooses Ventrica to provide customer service for its UGG Australia brand for out-of-hours and overflow enquiries

02/10/13

October 2013

Evening Echo - Senior council officials visit fast-growing contact centre business

Evening Echo - Senior council officials visit fast-growing contact centre business

23/09/13

September 2013