News

See below for all our latest news stories, case studies and blogs!

See below for all our latest news stories, case studies and blogs!

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News

18/09/2017

August Awards

- Many congratulations goes to Aaron Porter and Rob Lawrence

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News

16/08/2017

Ventrica is amongst Europe’s finest

- shortlisted for four separate contact centre award categories

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News

28/07/2017

‘Brand Ventrica’ scores impressive 91% Net Promoter Score

Customer Satisfaction levels are soaring

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News

12/07/2017

Top of the class

- Bethany Batt and Reece English win June accolades

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News

16/06/2017

People's Choice and Employee Of the Month Announced

Congratulations to Charlotte Williams and Chanel Delgaty

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News

15/05/2017

Ventrica announces investment in additional site

- new contact centre will create 400 new jobs

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News

12/05/2017

Ventrica are finalists in London & South East Contact Centre Awards

- Shortlisted for 'Agent of the Year' and 'Best Outsourcing Partnership'

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Case Studies

24/04/2017

McCarthy & Stone outsources pre-sales customer contact to support 5 star rating and significantly increase footfall to its developments

- Ventrica’s dedicated team manages 50,000 enquiries annually and secures 17,000 site visit bookings

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Magazine Article

04/04/2017

8 ways to outsource successfully

Ventrica's Dino Forte offers some advice in the editorial feature, '8 ways to Outsource Successfully', published in the latest edition of Financial Management Magazine

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Magazine Article

01/03/2017

How to maximise the returns from online reviews

Dino Forte's article published in Digital Marketing Magazine explains some of the key benefits of effective review moderation

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News

16/02/2017

Ventrica's star performers recognised

Employee of the Month and People's Choice Award announced

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Magazine Article

14/02/2017

Invest Essex profiles Ventrica success story

According to analyst Forrester European online retail sales are estimated to reach 378 billion euros by 2021. In a post-Brexit world, Ventrica is ideally positioned to take advantage of this trend due to its vast experience of working in both European

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Magazine Article

14/12/2016

Q&A with Dino Forte, Founder and Managing Director of Ventrica

Read Dino Forte's latest article published in Contact Centre News

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News

06/12/2016

Ventrica offers Christmas cheer to redundant contact centre workers

Ventrica offers jobs to 35 ex-Converso employees who will work across a range of customer service, regulatory and IT roles.

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News

22/11/2016

A night with the stars at ECCCSA 2016

Proud to be recognised amongst Europe's finest

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News

21/11/2016

Ventrica featured in new book!

Story includes how barefoot shoe maker Vivobarefoot expanded internationally by outsourcing customer service

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Magazine Article

15/11/2016

Countdown to ECCCSA Awards

Ventrica has opportunity to clinch two of the industry’s oscars

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News

07/10/2016

Meet our Barratt team shortlisted for 'Best Outsourcing Partnership'

Fingers crossed on being the best in Europe

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Blog

26/07/2016

Why the UK is still a world champion when it comes to service excellence

Read the latest blog from Dino Forte MD and founder at Ventrica

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News

23/05/2016

Ventrica celebrates 'Best Contact Centre of the Year' award

Essex business wins again for customer service. One of Essex's fastest growing businesses, outsourced contact centre Ventrica based in Southend is delighted to announce that it has won 'Contact Centre of the Year' (larger category)

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News

13/04/2016

Ventrica shortlisted for London & South East Contact Centre Awards

Up for 'Best outsourcing partnership of the year'

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News

13/04/2016

Georgina Stockwell wins People's Choice Award

Announcing our People’s Choice Award - Georgina Stockwell.

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22/03/2016

The rise of the centralised customer service hub

Read Dino Forte's latest blog

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Magazine Article

17/12/2015

Future of Outsourcing

Ventrica’s Dino Forte is featured on page 3 in the article “It’s time to sell what outsourcers can do”.

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Magazine Article

01/12/2015

10 top tips to optimise web sales this Christmas

Read the latest article from Dino Forte

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Blog

23/11/2015

Embrace Black Friday

How can retailers make the most of peak periods like Black Friday and Cyber Monday?

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Magazine Article

08/10/2015

Five tips to boost sales and customer service through social media

Read Ventrica's latest article in Real Business magazine. How can you use social channels to boost your bottom line? Here are five ways that social-based services can strengthen customer relationships, boost loyalty and increase sales.

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News

08/10/2015

Ventrica is delighted to be shortlisted for Direct Commerce Award

Ventrica is pleased to announce that it has been shortlisted for Direct Commerce magazine’s Partnership of the Year (POYA) Awards 2015 under the category ‘3PL’ (Third Party Logistics) that recognises excellence for its contact centre/cu

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Magazine Article

06/10/2015

Why investing in your contact centre environment pays off

Read Dino Forte's latest article in CallCentre.co.uk

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News

03/09/2015

A Centralised Hub for global on-line sales

Dino Forte tells how international brands can benefit from setting up a single customer service centre.

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