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Ventrica celebrate reaching final of six 2023 ECCCSA categories

Thu, August 17, 2023

It is an absolute joy to announce that Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards (ECCCSA’s).

Now in its 23rd year, the award-winning ECCCSAs is the longest-running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

Ventrica and our partners are finalists in the following categories.

  • Best Customer Service Team
  • Best Customer Experience
  • Outsourced Contact Centre of the Year
  • Most Effective Management of Peak Demand
  • Best BPO Partnership
  • Greatest Impact of AI

A full list of the categories and finalists can be found here

CEO Iain Banks commented, “I was delighted to hear the news that Ventrica has reached the finals of the European Contact Centre & Customer Service Awards (ECCCSA) in 6 categories. I’m so proud that my team and our partners have received this level of recognition and that hard work always pays off. Our blend of People, Process and Technology is driving new and exciting times within our business, and our relentless pursuit and unwavering focus is what truly defines us at Ventrica.”

This is huge accolade for our teams and partnerships. We look forward to the awards night in November.