What is different about Ventrica CSAT?

The Customer Satisfaction (CSAT) survey is a powerful tool that helps businesses gauge and enhance their customer care efforts.

But we believe it’s not just about the collection of data, but the better interpretation of results. Ventrica’s tailored csat journey will create a customised view of your customer’s journey, improving data points to help you hear your customer more clearly.

Ventrica - the Customer Experience Specialists

Ventrica Customised CSAT is designed by experts WITHIN the outsourced Contact Centre industry, with first hand-knowledge of how it helps their clients provide excellent customer care.

What is different about Ventrica CSAT?

What you can expect from our customer satisfaction survey

Ventrica Customised CSAT integrates with existing systems and software without any further purchase required. Installation is a managed process by Ventrica Software Engineers.

  • Voice of the Customer feedback.
  • Crystal Clear data points
  • The ability not just to view the customer experience – but change it.
  • Ability to make data-driven decisions
  • A tailored CSAT journey

Crystal Clear Customer Feedback

Crystal Clear Customer Feedback

What does CSAT provide? Not just a collection but an interpretation for customer feedback scores. Improved data points to hear you customer even more clearly.

What is important in the customer journey?

Signposting

Personalised Customer Experience

Branded Domain (yourbrand.csat.digital), Branded Forms

Signposting

Catering to Diverse Feedback Needs

NPS, Text, Date, Multiselect, Numeric, Yes/No, Yes/No/Other, Date/Time, Radio Options, Scale, Dropdown

Signposting

Engage Customers Across Channels

Voice, Web, Messaging

Signposting

Flexible Delivery & Integration

Deliver via SMS/messaging, text-to-speech in voice, or web link via SMS and e-mail, Integrate with virtual assistants to survey contained conversations, Different surveys for different contact types, CRM Writeback (Build business logic around responses)

Signposting

Multilingual Customer Support

Reach customers in their preferred language, Driven based on the language of the original interaction

Signposting

Upcoming Features

Branching logic

The CX Journey to 2030

In this white paper, we look into why and how evolving customer preferences and advances in technology are transforming the customer experience. While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones. To do that, we need to understand what customers want today and how their preferences and demands are expected to change.

The CX Journey to 2030

The Future of CX

What is Conversational Analytics and Why is It So Powerful for Transforming Your CX? What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

Articles
How customers’ evolving preferences will create the future of CX How customers’ evolving preferences will create the future of CX

What major factors do we think will influence customers' preferences and behaviours in the future?

Articles
Omnichannel Shopping For Frictionless Customer Experiences Omnichannel Shopping For Frictionless Customer Experiences

See how omnichannel shopping can help bring together digital and in-person customer experiences.

Articles