Enhancing the Customer Experience in Insurance and Financial Services

Enhancing the Customer Experience in Insurance and Financial Services

Through our intelligent, omnichannel solutions, Ventrica provides award-winning experiences to your customers. It doesn’t matter whether you’re a retailer, a hospitality brand or a financial services company, we deliver experiences that help you stand apart from the competition.

Delivering exceptional support and customer service is more important for financial services companies than just about any other sector. Customers need to know they are talking with an experienced agent who understands the intricacies of the industry and has the knowledge to help them find a suitable solution.

That’s what our customer experience solution is all about. The combination of our technology-led omnichannel service and our FCA accreditation means your customers can get in touch with a knowledgeable advisor across multiple channels at any time of the day or night.

Ventrica is so much more than an outsourced contact centre, however. As experts at customer experience in finance, we act as your CX partner, helping you build and develop a Customer Experience Strategy that leverages the latest CX technologies like artificial intelligence, intelligent automation and RPA (robotic process automation). The result is a leap in customer satisfaction, increased cost efficiencies, and higher sales revenues.

Speak to us about how to elevate your CX

Why FCA Regulation Matters

The FCA is an independent body that regulates the UK’s financial services industry. Being accredited and regulated by the FCA means Ventrica can offer a more comprehensive service to financial service and insurance clients, particularly when dealing with sales and customer service queries that contain confidential data and financial information.

Specifically, Ventrica can sell, administer and assist customers with a range of insurance products and warranties.

Your company’s compliance officers needn’t worry. FCA accreditation means our talented team works under a strict code of conduct and follows rules that protect both your customers and yourself. All team members are fully trained on all aspects of your identity, products, and values to ensure the customer experience for financial services is as good as if it were delivered in-house. Financial services companies face some of the biggest risks when outsourcing the customer experience, but FCA accreditation gives you complete peace of mind.

We help FCA authorised firms deliver contact centre excellence – let’s talk

Exceptional Customer Service Starts Here

We make it easy to start outsourcing your customer experiences to an award-winning, technology-led team. At Ventrica, we work closely with you over the first few months through quality monitoring and instant feedback to maintain your exceptionally high standards.

As an FCA approved contact centre for firms within the finance and insurance sectors, we appreciate how essential it is to have a level of transparency that ensures your reputation is maintained. That’s why you’ll have a constant line of communication with our leaders. In the unlikely event you are unhappy with something, we can rectify it immediately.

We know there’s a lot to consider when choosing an outsourced partner. That’s why we work closely with clients from the very beginning to understand their business processes, values and goals before creating a customer experience strategy that meets them all. Choosing an FCA approved customer contact centre is a start. Choosing one that delivers an award-winning level of service is something else entirely.

Let’s talk about how we go beyond FCA accreditation
Exceptional Customer Service Starts Here