Resources & articles
18/07/24
Delivering high quality qualified leads through effective questioning whilst ensuring conversations feel natural and cr
Case Study26/06/24
In any customer interaction, you should always be asking yourself: What’s at stake?
Articles24/06/24
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk.
Company News20/06/24
Who knows your business better than you do? Your staff, for one.
Whitepaper
Harnessing the Power of AI in Contact CentresA recent survey suggests that 75% of contact centre are looking to invest in AI to improve CX over the next 18 months.
31/05/24
While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.
Articles20/05/24
Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.
Articles13/05/24
Our CEO Iain Banks talks looking boldly into the Emotive CX future.
Articles08/05/24
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer
Articles06/05/24
Phil Stringer brings a wealth of experience from the customer service and fintech sectors.
Articles02/05/24
Ventrica is delighted to announce the appointment of two highly respected members of the CX community to help deliver a
Company NewsWhitepaper
Return of the Outsourcer: How to Position Your Business for When Growth Returns to the EconomyHow to Position Your Business for When Growth Returns to the Economy
22/04/24
In this article, we examine the key aspects of data security and data sovereignty in contact centres.
Articles26/03/24
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, to enhance their customer experience.
Case Study20/03/24
Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.
ArticlesWhitepaper
Compliance, Risk and Best Practice in Contact CentresCompliance may initially appear overwhelming, but a proactive strategy ensures you adhere to all regulations.
20/02/24
We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.
Company News07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles05/02/24
National Apprenticeship Week is now in its 17th year.
Company News29/01/24
Why can't companies that say improving their CX is a top priority manage to do it?
ArticlesWhitepaper
The Future of CX AnalyticsMoving from survey-based measurement to predictive analytics to transform the customer experience.