Mon, October 26, 2015
Ventrica wins prestigious Direct Commerce Association award for outsourced customer service
Southend, UK, 26th October 2015 â€“ Southend-based outsourced contact centre Ventrica is delighted to announce that it has won the Direct Commerce 2015 Partnership of the Year Award for 3PL (Third Party logistics) for the provision of outsourced European-wide contact centre/customer service provision on behalf of patented footwear specialist VivoBarefoot (vivobarefoot.com) for whom it provides multi-channel and multi-lingual customer services that has resulted in increased e-sales of 300%. The award was presented at a ceremony hosted by the Direct Commerce Association (DCA) at The Lancaster London Hotel in Central London.
Managing Director and founder of Ventrica, Dino Forte who was presented the award by Mark Wilby, DCA Deputy Chair and Katy Ingram, DCA co-chair Multichannel Council said, â€œWe are absolutely delighted and honoured to win this accolade. I would like to thank both VivoBarefoot for giving us the opportunity to work with such a fantastic brand and also to our own amazing team of customer service professionals whose dedication and professionalism continues to shine through.â€
The award recognised Ventricaâ€™s work with VivoBarefoot who chose to work with outsourced omni-channel customer contact centre Ventrica (www.ventrica.co.uk) because it had both the expertise and scalability to provide a centralised UK hub for service for all its territories. Since then the London-based brand has trebled its unit sales across their ecommerce channels in the UK, Europe and USA and with the introduction of multi-lingual speakers has realised a 90% increase in sales conversion levels.
Head of E-Commerce for VIVOBAREFOOT, Paul Walker explains â€œThe value of knowledge that Ventrica provides shouldnâ€™t be underestimated. They recruit a high quality of personnelâ€¦.The fact that the Ventrica team is available 24/7 helps to meet and surpass our customersâ€™ expectations as they wish to be able to call or communicate over other channels such as email or Facebook, at any time of the day.â€
This is the second award that Ventrica has won this year, after receiving a Silver Award for â€˜Best Outsourcing Partnershipâ€™ at the European Contact Centre & Customer Service Awards for its work with nationwide on-line 24/7 estate agent, Purplebricks.com
For more information visit - www.ventrica.co.uk
Ventrica is a state-of-the art, outsourced contact centre business that delivers multi-channel customer service and telemarketing campaigns for blue chip brands. Continual investment in globally leading technology allows Ventrica to provide a truly multichannel customer experience that encompasses calls, email management, web chat, and social media into one integrated and unified solution.
The company is headquartered in Southend where it operates from spacious, hi-tech and modern offices, placing significant emphasis on the comfort and well-being of its staff. Ventrica shares the same passion about its customersâ€™ business as it does for its own and continually strives for quality and consistency of service delivery.
Ventrica has significant experience in eCommerce customer management across an array of industries, including Fashion, Retail, Insurance, Finance, Health, Transport, Construction and Publishing. The Ventrica multilingual team provides communication in a host of different languages including French, Italian, Spanish, German, Dutch and Portuguese.