Southend, UK, 30th November 2017 – Outsourced customer contact centre Ventrica has won Gold in the 'Best Outsourced Contact Centre' category at the prestigious European Contact Centre & Customer Service Awards 2017 (ECCCSAs). The ceremony was held last night at Battersea Evolution in London and hosted by TV personality, Fiona Bruce.
Founder and Managing Director of Ventrica, Dino Forte commented, â€œWe are absolutely thrilled and honoured to win Gold in this category. I am so proud of all the team and their hard work and dedication which has led to this amazing moment. To be recognised as the best outsourced contact centre in Europe is truly phenomenal. Being judged by the industries most prestigious awards and coming top amongst a list of global players is just the icing on the cake at the end of what has been a fabulous year for us. It's like an early Christmas present for the whole company.
The ECCCSAs for 2017 were handed out a glittering awards dinner at Battersea Parks Evolution in London on 28th November attended by 1,100 leading figures from the contact centre and customer service industry. The award was presented to the Ventrica team by host Fiona Bruce and five times Olympic Gold medallist, Sir Steve Redgrave.
'Winning an ECCCSA this year was not easy. The robust face to face judging process was carried out by judges who are very experienced and recognised across our industry. And each entry was judged through a two-stage process which included both panel presentations and site judging visits,' Ann-Marie Stagg, Chair of the Judges, ECCCSA.
In October 2017 Ventrica opened its second 14,000sq ft. site in Southend breaking new ground in contact centre design and creating capacity for up to 800 staff. Earlier in June, the company won 'Best Outsourcing Partnership' for its work with McCarthy & Stone and 'Advisor of the Year' at the South East Contact Centre Awards. Also in June it was announced that Ventrica had been shortlisted for a record five categories in the European Contact Centre & Customer Service Awards including 'Best Outsourced Contact Centre', 'Best Large Contact Centre', 'Employer of the Year', 'Best Multilingual Contact Centre' and 'Best Outsourcing Partnership'.
About The European Contact Centre and Customer Service Awards (ECCCSAs)
The European Contact Centre and Customer Service Awards (ECCCSAs) are the largest and longest running awards in the customer contact industry.
Highly regarded for its robust judging process, high calibre judges meet every shortlisted organisation. ECCCSA judges are handpicked for their experience and knowledge. These judges recognise organisations that are leading the way in delivering exceptional service to customers.
These organisations value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. They are raising the standards year on year.
In 2015 Ventrica won a Silver Award at the European Contact Centre and Customer Service Awards for its work with Purplebricks.
For a list of all the categories and winners visit: https://www.ecccsa.com/2017-winners/