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Ventrica offers Christmas cheer to redundant contact centre workers

Tue, December 06, 2016

Southend, UK 6th December 2016 - Following the closure of Southend-based Converso Contact Centres last month, outsourced customer contact centre Ventrica also based in the town has announced it has offered jobs to 35 of the employees who were made redundant. The new staff will work across a range of customer service, regulatory and IT roles.

Founder and Managing Director of Ventrica, Dino Forte commented, ‘We were shocked to hear the news and naturally very concerned to hear of those that had lost their jobs. Our own business is expanding and the run up to Christmas is a particularly busy time for us, so we need an even greater volume of highly skilled customer service and supporting staff, both now and in the future. We are pleased to confirm that we will be able to accommodate a significant number of those who have applied for positions.’

One of the ex-Converso staff that has joined Ventrica is Ruth Watts (pictured) who has over 10 years of experience and will head up the companys compliance team.

Ventrica recently announced the opening of its new Penthouse Suite contact centre increasing its footprint to 19,000 sq ft. This expansion and a second site planned towards the end of 2017/early 2018 will create 200 new jobs. The extension is due to an increased demand for its omni-channel customer services and forms part of the companys ambitious growth plans. The whole centre has 330 seats and will house a workforce of up to 480 full and part-time staff across a 24/7 period, up from 360 currently. An additional site at another location is also part of the companys future strategy over the next 12-18 months, and will ultimately add a further 300 seats to the operation.

For further information, those seeking vacancies in customer service or IT roles should contact Ventrica on 01702 445860 or visit