Thu, October 08, 2015
Ventrica is pleased to announce that it has been shortlisted for Direct Commerce magazineâ€™s Partnership of the Year (POYA) Awards 2015 under the category â€˜3PLâ€™ (Third Party Logistics) that recognises excellence for its contact centre/customer service provision for patented footwear specialist VivoBarefoot, for whom it provides multi-channel and multi-lingual customer services that has resulted in increased e-sales of 300%.
VivoBarefoot chose to work with outsourced omni-channel customer contact centre Ventrica because it had both the expertise and scalability to provide a centralised UK hub for service for all its territories. Since then the London-based brand has trebled its unit sales across their ecommerce channels in the UK, Europe and USA and with the introduction of multi-lingual speakers has realised a 90% increase in sales conversion levels.
Head of E-Commerce for VIVOBAREFOOT, Paul Walker explains â€œThe value of knowledge that Ventrica provides shouldnâ€™t be underestimated. They recruit a high quality of personnelâ€¦.The fact that the Ventrica team is available 24/7 helps to meet and surpass our customersâ€™ expectations as they wish to be able to call or communicate over other channels such as email or Facebook, at any time of the day.â€
The awards will be held on the evening of 22nd October 2015 at the Lancaster London Hotel with a strong attendance from the direct commerce retail sector. To find out more about the awards please visit: http://www.directcommercemagazine.com/awards