Its been a busy few months here at Ventrica! A big congratulations to all our staff who have collectively contributed to our on-going growth and surpassed performance expectations for a record number of customer service enquiries on a range of media and language types.
In particular we’re particularly proud to announce those individuals that really shined in the months of April and May respectively. These include Mason Steel and Georgina Stockwell who were presented with Peoples Choice Awards and Hannah Watson and Martin Drain who won Employee of the Month.
Mason Steel who works on the Bureau was rewarded by colleagues for delivering a great customer experience, being polite, clear and helpful and for always being available to support and guide their colleagues.
Working on the McCarthy & Stone account, Georgina Stockwell was praised for her 100% commitment, always providing supporting and motivation for the team, her willingness to help everyone and last but not least her perpetual smile.
Meanwhile, the Employee of the Month winners included Hannah Watson who works on the New Look account and was chosen for meeting all her KPIs, exceeding quality (100%), going above and beyond as evidenced by customer feedback and her positive and proactive approach to learning.
Finally Martin Drain who works on the Mylan team has continued to step up to new challenges such as managing the team whilst a colleague was on Annual Leave, working closely with the client to identify improvements and reviewing system and training updates. Most remarkably though over the course of this season Martin has increased Mylan’s market share in the hospital sector above the 90% increase he oversaw last year. On top of this Martin’s sales contributed just under £3 million to our overall revenue generated!