Articles
Our customer service resources and articles cover a variety of topics, from customer service best practices, communication strategies, to customer satisfaction, and more.
Why Customer Experience is Key to Scaling Revenue
13/10/22
There’s no hiding from it; poor customer experiences will lead to lost revenue. Understand the Impact of Bad CX.
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What is Conversational Commerce? Everything You Need to Know
13/10/22
Conversational Commerce is revolutionising how customers interact with businesses. So what exactly is it?
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Enterprise resource planning - in and out of the contact centre
22/09/22
We take a look at how businesses can balance resources and customer demand in and out of the contact centre
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The Benefits of CSR and Initiatives like Treedom
06/09/22
We take a look at what brands are doing for (CSR), what initiatives are out there, and what are the benefits.
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The Importance of Recruitment on CX
06/09/22
What is it that employees want in 2022, and how do you find and recruit the best talent available?
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Improving the Employee Experience (EX) For Your Brand
08/08/22
Your employees are seeking a positive experience with your company, with brands that deliver an improved EX reaping the
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The Importance and Value of Having Brand Ambassadors
05/08/22
Brand ambassadors can ensure positivity around your brand is consistent & help to promote your products & services
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Retail Customer Communication in a Post-Covid World
28/07/22
The last few years has disrupted the retail industry with brands having to rethink the customer experience.
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5 Ways to Improve Your NPS & Review Scores
28/07/22
NPS and review scores are extremely important. Here are 5 ways you can help improve your scores.
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Is Automation the CX panacea?
20/12/21
Peter Edwards, Ventrica's CTO, gives us his thoughts on automation in customer relationship strategy.
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Three ways to use social media to improve CX by Peter Edwards
11/11/19
Here, we take a look at three uses of social media that will bring value to any CX strategy.
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5 ways to promote employee well-being in a contact centre
01/11/19
Contact centres are considered to have one of the highest employee turnover rates of any industry.
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7 key reasons to outsource your Contact Centre by Dino Forte
12/08/19
Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre
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A day in the life of a Team Manager
09/08/19
Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.
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Sharon Williams, Recruitment Manager #MeetOurVentricans
13/06/19
We spoke to our Recruitment Manager about finding customer experience specialists that are a perfect fit.
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How we train brand advocates for CX success
13/05/19
Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.
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Meet Tilly Archer, our Knowledge Manager
29/03/19
Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.
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Customer Service Management: what should we really be measuring?
26/02/19
Customer Service Management: what should we really be measuring?
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Contact Centre Management: It Is Time To Change The Metrics
30/01/19
Latest Ventrica blog by Dino Forte published in contact-centres.com
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CX and contact centres: what will change in 2019?
10/01/19
CX and contact centre predictions for 2019
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CX remains the most powerful tool to boost sales
21/03/18
Latest Ventrica blog by Dino Forte published in MyCustomer.com
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How to re-engage with existing customers to increase sales
08/01/18
New article by Dino Forte explores the concept and benefits of desk-based sales
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‘Don’t chase wealth, chase success’
19/12/17
How to create a thriving contact centre business. Interview with Ventrica MD, Dino Forte in Minutehack magazine
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