Articles

22/04/24

In this article, we examine the key aspects of data security and data sovereignty in contact centres.

28/03/24

In any customer interaction, you should always be asking yourself: What’s at stake?

20/03/24

Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.

07/02/24

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

29/01/24

Why can't companies that say improving their CX is a top priority manage to do it?

09/01/24

Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?

14/12/23

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

23/11/23

We explore how businesses can employ LLM bots like ChatGBT to enhance their CX

07/11/23

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

30/10/23

Take a look at the leading technologies that underpin a modern contact centre.

19/10/23

Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.

09/10/23

Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge

05/10/23

Companies that embrace the possibilities that are opening up before us will likely be the winners.

26/09/23

Ventrica CEO, Iain Banks, discusses National Customer Service Week.

14/09/23

What major factors do we think will influence customers' preferences and behaviours in the future?

06/09/23

50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)

15/08/23

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

26/07/23

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

18/07/23

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

03/07/23

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

03/07/23

Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals

13/06/23

South Africa is a hidden gem in the global BPO landscape. Find out why!

31/05/23

See how to make a success out of a hybrid or remote working model

30/05/23

Explore the significance of technology in hybrid work and how it can help your business succeed.