Resources and articles

11/07/22

Ventrica is pleased to announce the appointment of Joann Passingham as new Chief Financial Officer

25/04/22

Ventrica is pleased to announce the appointment of Jo Regan-Iles as its new Chief People Officer

05/04/22

Ventrica is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer

04/04/22

Ventrica in coordination with Krispy Kreme successfully implements campaign to increase Trustpilot reviews

23/03/22

Our wonderful McDonald's team chose to donate their entire incentive award to the Ronald McDonald House Charities.

20/12/21

Peter Edwards, Ventrica's CTO, gives us his thoughts on automation in customer relationship strategy. 

17/11/21

Measuring customer experience is key when crafting a premium customer journey.

17/11/21

Mapping the customer experience journey is a key part of improving processes, ensuring there is clear vision.

17/11/21

Learn how to improve the customer experience (CX) on your website and help your brand stand out.

17/11/21

Having customer experience success stories to share will show your expertise once your strategy is in full swing.

17/11/21

Great CX starts with a customer experience strategy at its foundation.

17/11/21

How do you provide an ongoing great customer experience? By building a customer experience team.

16/11/21

Introduction to great customer experience, from creating a strategy to building a great team.

30/09/21

Ventrica is one of only 18 companies to be named as an approved supplier on Government's Crown Commercial Service's.

29/09/21

Dino Forte, Ventrica's CEO, gives us his thoughts on what's coming in 2022.

16/06/21

Outsourced customer management provider Ventrica today announced the launch of DMB its new Digital Multilingual Bureau.

31/03/21

Ventrica picks up two awards at the prestigious European Contact Centre Awards

11/05/20

Dino Forte discusses Ventrica’s reaction to COVID19 on leading industry podcast, Get Out of Wrap!

08/01/20

We are excited to announce our People's Choice and Employee of the Month award winners for October & November 2019!

12/11/19

We are excited to announce our People's Choice and Employee of the Month award winners for September!

12/11/19

We are excited to announce our People's Choice and Employee of the Month award winners for September!

11/11/19

Here, we take a look at three uses of social media that will bring value to any CX strategy.

07/11/19

Ventrica partners with LivePerson to augment its CX technical service offering.

01/11/19

Contact centres are considered to have one of the highest employee turnover rates of any industry.