Organisations such as UGG Australia, New Look, Jimmy Choo, McDonald’s, Mylan, Canon & Barratt Developments Plc, to name but a few, trust Ventrica to manage their customer relationships.
- The partner of choice
Our value proposition focuses on providing the technical infrastructure, process expertise and middle management experience you would typically expect from the UK’s very largest contact centre outsourcers, but with a more innovative, personalised, dynamic and service-driven approach.
Smart businesses now understand that how they treat their customers has a direct correlation with their bottom line. So even if choosing the biggest players in the outsourced contact centre space may appear ‘safe’ they could actually incur more risk, because there is no ‘real agility, personality and innovation’ – the very ideals behind the code of conduct that today’s customers crave most from favoured brands.
Ventrica is a medium sized player (current capacity 600 seats) in the outsourced contact centre sector, a rare breed in today’s market. We’re large enough to handle the high volume, technically complex projects to suit the requirements of large corporates, but small enough to care passionately about our clients and their businesses.