Webchat

Our webchat service helps your business to increase sales, reduce revenue loss and provide a valuable service to your customers.

Our webchat service helps your business to increase sales, reduce revenue loss and provide a valuable service to your customers.

Did you know that web chat is one of the fastest growing channels for customers wishing to make contact with your organisation?

Live customer support

With the huge growth in online shopping, research and self-service there is more need than ever to provide customers and prospects with a live service channel, particularly in cases where the browser needs assistance.

In 2016 63% of people said that “quick issue resolution” or “issue resolution on first contact” is the most important element of a good experience (source CFI Group).

With this in mind the companies who are most web-centric will be better placed to maximise potential sales at that crucial point of purchase and enhance the customer’s overall online experience.

Our online service

Here at Ventrica, our web chat and collaboration application software gives you the ability to offer human assistance to customers whilst they are on your website, thus increasing your opportunities for profitable contact. We can ping the customer a message asking if they need assistance at the point a sale is about to be lost, offer advice and information about your products and services, respond to questions quickly and efficiently and all without the need for voice contact! What’s more, we can queue chats separately by service type and deal with multiple chat sessions simultaneously.

Our web chat service can be applied in numerous ways helping you to increase sales, reduce revenue loss, provide information, advice and online support in an unobtrusive and professional manner.

Ultimately, not everyone always wishes to pick up the phone or send an email! Ventrica provides intelligent multichannel customer contact solutions.

To find out more contact us today on 01702 445860 or via email info@ventrica.co.uk

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • Partnership of the Year Awards 2015 - Winner
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF