Social Media

We ensure you have a cohesive social media strategy that engages both existing and prospective customers alike.

We ensure you have a cohesive social media strategy that engages both existing and prospective customers alike.

With the explosion of social media particularly in the last 5 years, companies are realising the need to ensure they have a cohesive social media strategy that engages both existing and prospective customers alike.

Key statistics

of consumers who receive a quick brand response will likely recommend that brand to others


of adults aged 25-34 share poor customer experiences online

Facebook has more than 2 billion daily active users

Facebook’s messenger has over 1.2 billion monthly active users

Social media

Our intelligent technology allows us to survey conversations related to your business and join the conversation based on certain criteria. Our keyword search facility means we can scan the social media networks picking up on conversations and references to your company products and services, and respond to them in a timely and efficient manner. Naturally if an unhappy customer is posting potentially damaging information about your company online, we can pick up on this quickly and engage the customer with a view to containing any problematic issues. Also though, engaging with your customers by replying helpfully to a product query or responding to a particular issue quickly, builds loyalty and demonstrates you are serious about customer care.

Additionally, listening to these conversations allows us to gather data and provide trending reports that will provide actionable information for your business. We can also monitor your competitors keeping you abreast of their promotional activity and what people are saying about their brand. Insightful information such as this can help your decision making process and future strategy.

Social media

Don’t have a social media presence? Ventrica can build you a presence on the core social media networks such as Facebook and Twitter, and manage your communications by:

  • Creating new content
  • Promotions
  • Local news stories
  • Company news
  • Adding industry relevant news and comments
  • Gaining followers and following other relevant companies

Ventrica can help you respond to your customers cost effectively in whatever format or channel they choose to make contact with your organisation, whether it be phone, email, web chat or social media, providing true multichannel customer communication!

To find out more contact us today on 01702 445860 or via email

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2018 Gold Winner
  • UK National Contact Centre Awards 2018 Bronze Winner
  • European Contact Centre Highly Recommended 2017
  • European Contact Centre Gold Winner 2017
  • European Contact Centre Silver Winner 2018
  • UKCCF Awards 2018
  • The Sunday Times Fast Track 100 2018
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • ISO 27001 : 2013
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF