Online reviews have come to be seen by many as an important part of how consumers make decisions online and stay engaged whilst browsing a website. From TripAdvisor and Feefo to Trustpilot, there are now a myriad of feedback review sites that businesses use across an array of sectors to gauge customer satisfaction and sentiment.
- Proactive management
As people tend to trust user testimonials, a great review can do wonders for your business but a negative one can of course be extremely damaging.
Here at Ventrica we don’t only moderate social media posts but if we’re managing your customer service we’ll look after and respond to customers commenting on review sites, too. Using a combination of technology and human input, our team can moderate every single review, thanking customers for positive feedback and acknowledging issues or complaints with a proactive and caring approach.
Moderating and analysing customer comments allows us to provide our clients with granular detail and insightful information that can help you improve existing processes and methodologies. Responding quickly to a customer post also sends out a positive message to new prospects as it shows you take your customers‘ views seriously, boosting your reputation and simultaneously building trust.
Ventrica can help you build brand advocates who will publicly promote your products and services for you!