The logistics industry relies heavily on effective communication and customer service to ensure the smooth flow of client goods and information.
Ventrica provides outstanding Customer Service to our logistics partners delivering an outstanding multichannel customer experience during peak periods as well as the times when it is business as usual.
Understanding the intricacies of the logistics and transportation industries is crucial to Ventrica’s success. Our brand ambassadors are trained to handle enquiries related to shipping, tracking, customs, complaints, and other industry-specific processes. Ventrica provides its clients with incredibly accurate and efficient support.
Ventrica’s logistics team has the skills to drive improvements in service delivery processes and methodology across the 24/7 365 day working year.
The logistics industry, in an exceptional way, experiences fluctuations in demand during peak seasons. Ventrica scales its operations to handle increased multichannel volumes during busy periods and scale down during slower times.
The Ventrica IT Development Team has worked with logistics partners to redesign and re-configure a bespoke logistics interactive voice response platform, including channel deflection and self-serve options for FAQs and account enquiries. Parcel delays and issues can be frustrating to the customer, so improving issue resolution is outstanding for the customer and the client.
Ventrica has tailored its recruitment approach to focus on sourcing the right calibre of people using a pre-assessment profile tool to identify the correct personal traits and skillsets.
The logistics industry has benefitted from our global eco-system of available talent, allowing talented multi-lingual advisors with exceptional problem-solving skills to be added to core teams as peak demand requires.
Ventrica understands that the logistics industry deals with highly sensitive information, including shipment details and customer data. Our clients must comply with industry regulations and maintain high levels of data security to protect their sensitive information and Ventrica guarantees the highest level of security for every piece of data, whether taken over phone, email, live chat, and social media.
