Inbound Bureau

Our bespoke inbound bureau service ensures your customers receive quick, professional and exceptional customer service.

Our bespoke inbound bureau service ensures your customers receive quick, professional and exceptional customer service.

Ventrica operates a state of the art "on-demand" call and email handling bureau. Operating 24/7, 365 days of the year, we can help you handle the peaks and troughs of call volume ensuring your customers are dealt with quickly, efficiently, and professionally. Next generation technology ensures calls and emails can be handled seamlessly and your customers need never know they are speaking to a third party.


Our bureau operation is entirely flexible allowing our clients to switch the service on and off as required and what’s more, aside from a small monthly management fee, you only pay for calls and emails we handle on your behalf.


Intelligent software allows us to handle ever more complicated enquiries that most outsourced contact centres would not even contemplate within a bureau environment. We can handle customer service enquiries, provide details on your products and services, capture and process orders on your behalf, look up existing customer information, provide that front-line support when you need it most and much, much more. What’s more our bureau capability ensures our customers don’t have to commit to paying hourly rates for what can often amount to sporadic call activity.


So whatever your requirements, speak to Ventrica and we’ll scope a tailor-made solution that can help you provide your customers with a more streamlined, cost effective, and efficient service.

Services include:

  • Media Response and DRTV Handling
  • Order Handling and Processing
  • Information Request Lines
  • Switchboard
  • Inbound Sales
  • Helpdesk Support
  • HR Recruitment and Absence Management
  • Charitable Donation Lines
  • Overspill and Out of Hours Call Handling
  • Whistle-Blowing Services
  • Email and Internet Response
  • 24/7 Emergency Response
  • Disaster Recovery

To find out more contact us today on 01702 445860 or via email

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2018 Gold Winner
  • UK National Contact Centre Awards 2018 Bronze Winner
  • European Contact Centre Highly Recommended 2017
  • European Contact Centre Gold Winner 2017
  • European Contact Centre Silver Winner 2018
  • UKCCF Awards 2018
  • The Sunday Times Fast Track 100 2018
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • ISO 27001 : 2013
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF