From first contact to after-sales, Ventrica works with five-star housebuilders to offer a range of services that manage communications and customer experience by streamlining processes and improving the user journey.
Lead generation and qualification is hugely important, distributing, and scheduling appointments to local teams and new builds.
Using our perfect blend of people, processes, and technology, Ventrica’s brand ambassadors manage omnichannel inquiries and sales support, guiding potential buyers through the initial stages of their homebuying journey.
Managing client portals for the best-known Estate Agents and Property Specialists has been a stage that has shown Ventrica, and our software partner Zendesk, to be unrivalled in the marketplace.
Our software development team can integrate a range of existing platforms into the Zendesk hub allowing agents to share key performance indicators on response times and satisfaction, as well as effortlessly deal with customer support requests and review customer support hours.
Cost efficiency, scalability, and progress in issue resolution have been hugely impactful to clients offering an online property portal.
Ventrica offers a range of services that both promote retirement communities and homes, as well as provide a range of services that enhance resident satisfaction, streamline operations, and improve overall communication.
Outsourcing customer experience services can be a cost-effective solution compared to maintaining an in-house support team, especially for communities with varying promotional and communication needs.
The range of services available can vary hugely, from appointment scheduling to resident communication or even emergency response.
Foremost in the client’s mind is their customer security. Whether in sales support, acting as an omnichannel first point of contact or with follow-up calls, our specially trained staff are fully aware of data security protocols as well as being skilled and sensitive in dealing with potentially vulnerable customers.
All data is recorded, stored and can be quickly mined for security purposes.