Email

Email is an essential business tool and still a highly preferred channel for customers to communicate with organisations.

Email is an essential business tool and still a highly preferred channel for customers to communicate with organisations.

Email can be used by your business to market to customers, alert them to new product offerings, and offer loyalty discounts or promotions. At the same time, e-mail can be used by your customers to troubleshoot any problems they have with your products or services, provide you feedback, and ask you any number of questions.

Email Etiquette

Here at Ventrica we respond to many thousands of emails weekly on behalf of our clients and we ensure our staff follow email etiquette when responding to customers. This etiquette includes:

  • Following standard rules of grammar, punctuation and capitalisation – misspellings and poor grammar reflect badly on any business so part of our recruitment process is to ensure our staff have superb written skills.
  • We use a professional but conversational tone avoiding abbreviations unless we know the customer will understand them.
  • We keep messages brief and easy to read, leading with the most important information first.
  • We respond promptly and within service level criteria as nothing outrages a customer more than waiting too long for a response.
Response management

Our email response management software allows us to intelligently route, queue, track and respond to emails in a timely and professional manner ensuring your customers enjoy a great experience and keeping you ahead of the competition.

To find out more contact us today on 01702 445860 or via email info@ventrica.co.uk

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • Partnership of the Year Awards 2015 - Winner
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • ISO 27001 : 2013
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF