We help companies who are looking to improve and even transform the way they run their contact centre operation.

We help companies who are looking to improve and even transform the way they run their contact centre operation.

With over 6000 Contact Centres in the UK alone it is universally recognised that the Contact Centre plays a vitally important role in a company’s communication strategy to the outside world and quite often it is here that your company will be judged. However with rising costs, increased regulation and continual advancements in technology it is undoubtedly one of the most difficult areas for a company to manage.

Contact centre

Here at Ventrica we help companies who are looking to improve and even transform the way they run their contact centre operation. We can help you deliver more sales, retain your customers longer, develop the customer relationship and increase the customer lifetime value.

We offer pragmatic advice, intelligent strategy and sustainable solutions helping you to improve contact centre efficiency, increase customer satisfaction and deliver higher returns on investment.

With an unparalleled depth of industry experience and no hidden agendas, Ventrica will work with you to provide the very best results for your business. Our aim is simple and that is to provide cost effective, quantifiable and sustainable solutions that add value to your business and make both a tangible and measurable difference.

Professional guidance

Choose Ventrica and you will be working with professionals who have built, managed and developed Contact Centres from the ground up. We really do understand the business of running a successful contact centre because we’ve done it ourselves. We won’t baffle you with science but will work closely with you in a clear and concise manner to come up with the most cost effective solution for the desired outcome. Choose Ventrica and you’ll be working with the very best in the business.

Our services include:-

  • Contact Centre Health Check
  • Strategy
  • Outsourcing
  • Telemarketing and Direct Sales
  • Operational Delivery
  • Quality Control/Assurance
  • Customer Service Delivery
  • Training
  • Contact Centre Establishment
  • Technology Scoping, Design and Implementation
  • Contact Centre Transformation
  • Change Management
  • Business Process and Project Management

To find out more contact us today on 01702 445860 or via email

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2018 Gold Winner
  • UK National Contact Centre Awards 2018 Bronze Winner
  • European Contact Centre Highly Recommended 2017
  • European Contact Centre Gold Winner 2017
  • European Contact Centre Silver Winner 2018
  • UKCCF Awards 2018
  • The Sunday Times Fast Track 100 2018
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • ISO 27001 : 2013
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF