Contact centre consultancy

Contact centre consultancy

Here at Ventrica we help companies who are looking to improve and even transform the way they run their contact centre operation. We can help you deliver more sales, retain your customers longer, develop the customer relationship and increase the customer lifetime value with an omnichannel approach.

We offer pragmatic advice, intelligent strategy and sustainable solutions helping you to improve contact centre efficiency, increase customer satisfaction and deliver higher returns on investment. 

With an unparalleled depth of industry experience and no hidden agendas, Ventrica will work with you to provide the very best results for your business with our dedicated customer service and our consultancy. Our aim is simple and that is to provide cost effective, quantifiable and sustainable solutions that add value to your business and make both a tangible and measurable difference.

Speak to us about consultancy

Professional guidance

Choose Ventrica and you will be working with professionals who have built, managed and developed Contact Centres from the ground up.

We really do understand the business of running a successful contact centre because we’ve done it ourselves. We won’t baffle you with science, we will work closely with you in a clear and concise manner to come up with the most cost-effective solution for the desired outcome. Choose Ventrica and you’ll be working with the very best in the business. Our services include:

  • Contact centre health check
  • Strategy
  • Outsourcing
  • Telemarketing and direct sales
  • Operational delivery
  • Quality control/assurance
  • Customer service delivery
  • Training
  • Contact centre establishment
  • Technology scoping, design and implementation
  • Contact centre transformation
  • Change management
  • Business process and project management