We are based in the town centre of Southend-on-Sea, adjacent to both the mainline train station (Southend Central) into London and the bus station, making staff access much easier. Trains into London depart from Southend Central directly into Fenchurch Street (50 minutes) and from Southend Victoria directly into Liverpool Street (55 minutes). We’re also situated on the M25 corridor with great road links into London and the Home Counties.
Southend on Sea is an excellent location for our centres as it was the original home for the Access credit card contact centre, which was subsequently acquired by RBS. This encouraged other big companies to set up contact centre operations in the locality such as HSBC, NatWest, Telewest, Thus, and First Data, and because of this there is a highly trained pool of contact centre staff to recruit from.
Also because of our vicinity to London we are able to recruit people who have traditionally worked in the city but have started a family and prefer to work closer to home, providing a pool of highly skilled mature and experienced adults.
Our state-of-the-art contact centre facilities are designed from the ground up to provide our staff with an exceptional working environment. Our centres are light, extremely modern and have great views out over the Thames Estuary. The internal spaces have a capacity of 600 advisor positions, a reception, three multi-media training suites, two board rooms, four staff break out areas and a series of back office suites to accommodate our management, administrative and support teams.
No expense has been spared to create what has been recognised as one of the finest contact centre operations in Europe!
Why not come and visit us for a no-obligation tour of our facility, watch our latest videos on our homepage or contact us using the details below.
Accreditations and Awards
Ventrica's excellence has been recognised by the following industry-leading authorities…