Ventrica is excited to announce today that it has been nominated five times in the prestigious ECCCSA Contact Centre & Customer Service Awards 2017. The categories in which we have been shortlisted are 'Large Contact Centre of the Year', 'Best Multilingual Contact Centre', 'Best Outsourcing Partnership', 'Outsourced Contact Centre of the Year' and 'Employer of the Year'.
This is the third year running that Ventrica has been shortlisted in the largest and longest running awards in the customer contact industry. Highly regarded for its robust judging process, high calibre judges meet every shortlisted organisation. ECCCSA judges are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers.
Ventrica's nomination for 'Best outsourcing partnership' recognises its work in managing customer service and sales for McCarthy & Stone PLC, the largest developer of privately owned retirement property in the UK (mccarthyandstone.co.uk). Sales and Customer Service is at the heart of its business enabling thousands of homeowners to select the perfect property and enjoy a better retirement.
The ECCCSA results will be announced at a glittering awards ceremony to be held in London on 28 November. For more information on the awards visit: http://www.ecccsa.com/