Our customer service resources and articles cover a variety of topics, from customer service best practices, communication strategies, to customer satisfaction, and more.
22/04/24
In this article, we examine the key aspects of data security and data sovereignty in contact centres.
Articles28/03/24
In any customer interaction, you should always be asking yourself: What’s at stake?
Articles20/03/24
Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.
Articles07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles29/01/24
Why can't companies that say improving their CX is a top priority manage to do it?
Articles09/01/24
Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?
Articles14/12/23
If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.
Articles23/11/23
We explore how businesses can employ LLM bots like ChatGBT to enhance their CX
Articles07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
Articles30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles19/10/23
Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.
Articles09/10/23
Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge
Articles05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
Articles26/09/23
Ventrica CEO, Iain Banks, discusses National Customer Service Week.
Articles14/09/23
What major factors do we think will influence customers' preferences and behaviours in the future?
Articles06/09/23
50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)
Articles15/08/23
When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.
Articles26/07/23
There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand
Articles18/07/23
Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre
Articles03/07/23
Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity
Articles03/07/23
Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals
Articles13/06/23
South Africa is a hidden gem in the global BPO landscape. Find out why!
Articles31/05/23
See how to make a success out of a hybrid or remote working model
Articles30/05/23
Explore the significance of technology in hybrid work and how it can help your business succeed.
Articles