News

See below for all our latest news stories, case studies and blogs!

See below for all our latest news stories, case studies and blogs!

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Blog

23/11/2015

Embrace Black Friday

How can retailers make the most of peak periods like Black Friday and Cyber Monday?

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Blog

26/07/2016

Why the UK is still a world champion when it comes to service excellence

Read the latest blog from Dino Forte MD and founder at Ventrica

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Blog

06/04/2018

The rise and rise of customer expectations

-  Ventrica hosts event highlighting emerging trends for social, virtual agents and chat

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Blog

10/01/2019

CX and contact centres: what will change in 2019?

CX and contact centre predictions for 2019

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Blog

26/02/2019

Customer Service Management: what should we really be measuring?

Customer Service Management: what should we really be measuring?

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Blog

29/03/2019

Meet Tilly Archer, our Knowledge Manager

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

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Blog

13/05/2019

How we train brand advocates for CX success

At Ventrica, we see training a little differently to other organisations. Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

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