News

See below for all our latest news stories, case studies and blogs!

See below for all our latest news stories, case studies and blogs!

ajax loader

Blog

23/11/2015

Embrace Black Friday

How can retailers make the most of peak periods like Black Friday and Cyber Monday?

Read more >

Blog

26/07/2016

Why the UK is still a world champion when it comes to service excellence

Read the latest blog from Dino Forte MD and founder at Ventrica

Read more >

Blog

06/04/2018

The rise and rise of customer expectations

-  Ventrica hosts event highlighting emerging trends for social, virtual agents and chat

Read more >

Blog

10/01/2019

CX and contact centres: what will change in 2019?

CX and contact centre predictions for 2019

Read more >

Blog

26/02/2019

Customer Service Management: what should we really be measuring?

Customer Service Management: what should we really be measuring?

Read more >