News

See below for all our latest news stories, case studies and blogs!

See below for all our latest news stories, case studies and blogs!

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Blog

23/11/2015

Embrace Black Friday

How can retailers make the most of peak periods like Black Friday and Cyber Monday?

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Blog

26/07/2016

Why the UK is still a world champion when it comes to service excellence

Read the latest blog from Dino Forte MD and founder at Ventrica

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Blog

06/04/2018

The rise and rise of customer expectations

-  Ventrica hosts event highlighting emerging trends for social, virtual agents and chat

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Blog

10/01/2019

CX and contact centres: what will change in 2019?

CX and contact centre predictions for 2019

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Blog

26/02/2019

Customer Service Management: what should we really be measuring?

Customer Service Management: what should we really be measuring?

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Blog

29/03/2019

Meet Tilly Archer, our Knowledge Manager

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

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Blog

13/05/2019

How we train brand advocates for CX success

At Ventrica, we see training a little differently to other organisations. Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

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Blog

13/06/2019

Sharon Williams, Recruitment Manager #MeetOurVentricans

At Ventrica, it's important that our recruitment strategy enables us to find customer experience specialists that perfectly match the personalities and values of the organisations they represent. We spoke to our Recruitment Manager, Sharon, about

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Blog

23/07/2019

June's Award-winning Ventricans Announced

Our People's Choice and Employee of the Month award winners have been announced! Both Ventricans have gone above and beyond in their roles, supporting our clients and their fellow teammates.

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Blog

31/07/2019

Introducing: Carl Sullivan, our CFO and master of the Seven Seas

Our Ventrican, and CFO, Carl give us a glimpse into his background, his hobbies, and what his role at Ventrica involves.

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Blog

09/08/2019

A day in the life of a Team Manager

Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.

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Blog

12/08/2019

7 key reasons to outsource your Contact Centre by Dino Forte

Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre and take your customer service management strategy from zero to hero.

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Blog

23/08/2019

Congrats to July's award-winning Ventricans, including a very Special Award nominee

We are excited to announce our People's Choice and Employee of the Month award winners for July. We also have a Special Award category for one special Ventrican. Every single nominee has gone above and beyond in their roles.

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Blog

01/11/2019

5 ways to promote employee well-being in a contact centre

In this blog post, we look at 5 areas where a good contact centre should be investing in order to help promote employee well-being.

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