News

See below for all our latest news stories, case studies and blogs!

See below for all our latest news stories, case studies and blogs!

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Blog

23/11/2015

Embrace Black Friday

How can retailers make the most of peak periods like Black Friday and Cyber Monday?

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Blog

26/07/2016

Why the UK is still a world champion when it comes to service excellence

Read the latest blog from Dino Forte MD and founder at Ventrica

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Blog

06/04/2018

The rise and rise of customer expectations

-  Ventrica hosts event highlighting emerging trends for social, virtual agents and chat

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Blog

10/01/2019

CX and contact centres: what will change in 2019?

CX and contact centre predictions for 2019

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Blog

26/02/2019

Customer Service Management: what should we really be measuring?

Customer Service Management: what should we really be measuring?

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Blog

29/03/2019

Meet Tilly Archer, our Knowledge Manager

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

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Blog

13/05/2019

How we train brand advocates for CX success

At Ventrica, we see training a little differently to other organisations. Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

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Blog

13/06/2019

Sharon Williams, Recruitment Manager #MeetOurVentricans

At Ventrica, it's important that our recruitment strategy enables us to find customer experience specialists that perfectly match the personalities and values of the organisations they represent. We spoke to our Recruitment Manager, Sharon, about

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