Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

AI bringing more power to the agent - Chief Technology Officer, Peter Edwards. AI bringing more power to the agent - Chief Technology Officer, Peter Edwards.

We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.

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What CX Technology Might Look Like in 10 Years What CX Technology Might Look Like in 10 Years

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

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Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes. Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes.

National Apprenticeship Week is now in its 17th year.

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How to Improve CX with Analytics How to Improve CX with Analytics

Why can't companies that say improving their CX is a top priority manage to do it?

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Ventrica leader interview: Jo Passingham, CFO. Ventrica leader interview: Jo Passingham, CFO.

Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.

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Ventrica raises funds for Niall Stringer Foundation. Ventrica raises funds for Niall Stringer Foundation.

Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.

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Is it really possible to predict customer behaviour? Is it really possible to predict customer behaviour?

Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?

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What is Conversational Analytics and Why is It So Powerful for Transforming Your CX? What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

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How to Use ChatGPT to Enhance Customer Experience and Customer Service How to Use ChatGPT to Enhance Customer Experience and Customer Service

We explore how businesses can employ LLM bots like ChatGBT to enhance their CX

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Identifying and Supporting Vulnerable Customers Identifying and Supporting Vulnerable Customers

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

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How to Build a Modern Contact Centre How to Build a Modern Contact Centre

Take a look at the leading technologies that underpin a modern contact centre.

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Customer Experience Strategies – Your Questions Answered Customer Experience Strategies – Your Questions Answered

Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.

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The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience

Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge

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The Agent of the Future: Evolving Careers in Contact Centres The Agent of the Future: Evolving Careers in Contact Centres

Companies that embrace the possibilities that are opening up before us will likely be the winners.

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Iain Banks CEO blog Iain Banks CEO blog

Ventrica CEO, Iain Banks, discusses National Customer Service Week.

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How customers’ evolving preferences will create the future of CX How customers’ evolving preferences will create the future of CX

What major factors do we think will influence customers' preferences and behaviours in the future?

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The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner

50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)

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Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity. Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity.

Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.

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Ventrica celebrate reaching final of six 2023 ECCCSA categories Ventrica celebrate reaching final of six 2023 ECCCSA categories

Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards

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Choosing a BPO Model for Success Choosing a BPO Model for Success

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

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How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

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Ventrica appoints  Kathleen Roach as new Head of Continuous Improvement. Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.

Kathleen brings over 22 years of experience in the Contact Centre industry

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How Your Contact Centre Can Make Money & Increase Revenue How Your Contact Centre Can Make Money & Increase Revenue

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

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How to Create a Positive Employee Experience for Hybrid Workers How to Create a Positive Employee Experience for Hybrid Workers

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

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