Three ways to use social media to improve CX by Peter Edwards
11/11/19
Here, we take a look at three uses of social media that will bring value to any CX strategy.
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5 ways to promote employee well-being in a contact centre
01/11/19
Contact centres are considered to have one of the highest employee turnover rates of any industry.
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7 key reasons to outsource your Contact Centre by Dino Forte
12/08/19
Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre
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A day in the life of a Team Manager
09/08/19
Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.
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Sharon Williams, Recruitment Manager #MeetOurVentricans
13/06/19
We spoke to our Recruitment Manager about finding customer experience specialists that are a perfect fit.
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How we train brand advocates for CX success
13/05/19
Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.
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Meet Tilly Archer, our Knowledge Manager
29/03/19
Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.
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Customer Service Management: what should we really be measuring?
26/02/19
Customer Service Management: what should we really be measuring?
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Contact Centre Management: It Is Time To Change The Metrics
30/01/19
Latest Ventrica blog by Dino Forte published in contact-centres.com
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CX and contact centres: what will change in 2019?
10/01/19
CX and contact centre predictions for 2019
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CX remains the most powerful tool to boost sales
21/03/18
Latest Ventrica blog by Dino Forte published in MyCustomer.com
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How to re-engage with existing customers to increase sales
08/01/18
New article by Dino Forte explores the concept and benefits of desk-based sales
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