Resources and articles
Keep up-to-date with everything that’s going on at Ventrica.
Is Automation the CX panacea?
20/12/21
Peter Edwards, Ventrica's CTO, gives us his thoughts on automation in customer relationship strategy.
Articles
Measuring Customer Experience
17/11/21
Measuring customer experience is key when crafting a premium customer journey.
Guides
Map Your Customer Experience Journey
17/11/21
Mapping the customer experience journey is a key part of improving processes, ensuring there is clear vision.
Guides
How to Improve Customer Experience
17/11/21
Learn how to improve the customer experience (CX) on your website and help your brand stand out.
Guides
Great Customer Service Experience Examples
17/11/21
Having customer experience success stories to share will show your expertise once your strategy is in full swing.
Guides
Create a Customer Experience Strategy
17/11/21
Great CX starts with a customer experience strategy at its foundation.
Guides
Building a Customer Experience Team
17/11/21
How do you provide an ongoing great customer experience? By building a customer experience team.
Guides
Crafting a Great Customer Experience
16/11/21
Introduction to great customer experience, from creating a strategy to building a great team.
Guides
Ventrica wins a place on Crown Commercial Service framework
30/09/21
Ventrica is one of only 18 companies to be named as an approved supplier on Government's Crown Commercial Service's.
Company News
Contact Centres trends in 2022 - the return of the customer relationship
29/09/21
Dino Forte, Ventrica's CEO, gives us his thoughts on what's coming in 2022.
Company News
Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis.
16/06/21
Outsourced customer management provider Ventrica today announced the launch of DMB its new Digital Multilingual Bureau.
Press Release
Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK
31/03/21
Ventrica picks up two awards at the prestigious European Contact Centre Awards
Awards
Our CEO Dino Forte speaks to Martin Teasdale on his five-star podcast Get Out of Wrap
11/05/20
Dino Forte discusses Ventrica’s reaction to COVID19 on leading industry podcast, Get Out of Wrap!
Company News
October and November Ventrica Award Winners!
08/01/20
We are excited to announce our People's Choice and Employee of the Month award winners for October & November 2019!
Awards
September’s Award-winning Ventricans Announced!
12/11/19
We are excited to announce our People's Choice and Employee of the Month award winners for September!
Company News
September’s Award-winning Ventricans Announced!
12/11/19
We are excited to announce our People's Choice and Employee of the Month award winners for September!
Awards
Three ways to use social media to improve CX by Peter Edwards
11/11/19
Here, we take a look at three uses of social media that will bring value to any CX strategy.
Articles
Ventrica partners with LivePerson to augment its CX technical services
07/11/19
Ventrica partners with LivePerson to augment its CX technical service offering.
Press Release
5 ways to promote employee well-being in a contact centre
01/11/19
Contact centres are considered to have one of the highest employee turnover rates of any industry.
Articles
Congrats to August’s Award-winning Ventricans!
04/10/19
We are pleased to announce our People's Choice and Employee of the Month award winners for August!
Awards
Ventrica shortlisted as ECCCSA 2019 finalists
08/09/19
Ventrica have been shortlisted as finalists for three categories in the European Contact Centre Awards!
Awards
Congrats to July’s award-winning Ventricans, including a very Special Award nominee
23/08/19
We are excited to announce our People's Choice and Employee of the Month award winners for July.
Awards
7 key reasons to outsource your Contact Centre by Dino Forte
12/08/19
Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre
Articles
A day in the life of a Team Manager
09/08/19
Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.
Articles