Our bureau operation is designed to support your in-house operation with overflow or indeed, handle communication for companies who maybe don’t have the volume of contacts that would typically require a dedicated team. Charged on a transactional basis, our bureau facility, which is one of the largest in the UK, often provides support to companies in their early stages of growth.
Intelligent software allows us to handle ever more complicated enquiries that most outsourced contact centres would not even contemplate within a bureau environment. We can handle customer service enquiries, provide details on your products and services, capture and process orders on your behalf, lookup existing customer information, providing that front-line support when you need it most and much, much more.
Whatever your requirements, speak to Ventrica and we’ll scope a tailor-made solution that can help you provide your customers with a more streamlined, cost effective, and efficient service.