Resources | Page 2 of 10

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support. Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.

Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.

Articles
A Guide to Effective Remote Recruiting and Onboarding A Guide to Effective Remote Recruiting and Onboarding

Discover our guide to effective remote recruiting & onboarding.

Articles
How to Succeed with Hybrid Working in a Post-Covid World How to Succeed with Hybrid Working in a Post-Covid World

We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.

Articles
How can CX be used to support your vulnerable customers – Webinar How can CX be used to support your vulnerable customers – Webinar

Ventrica teamed up with the CXFO Foundation to look at how well-executed CX supports vulnerable customers.

News
 Integrating Zendesk into your Customer Service Strategy Integrating Zendesk into your Customer Service Strategy

A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk

Articles
A Deep Dive into Zendesk Analytics & Reporting Features A Deep Dive into Zendesk Analytics & Reporting Features

As a Zendesk partner, we know how useful innovative platforms can be for businesses of all sizes.

Articles
Ventrica is a CCMA 2023 Finalist in three categories Ventrica is a CCMA 2023 Finalist in three categories

Ventrica has been has been shortlisted for 3 categories at the 2023 Call Centre Management Association (CCMA)

Awards
What Employees Want: How to Provide a Better EX What Employees Want: How to Provide a Better EX

How to provide a better experience for your employees and the benefits this provides to your business.

Articles
Why Being ‘Human’ is Vital in the Modern Workplace Why Being ‘Human’ is Vital in the Modern Workplace

Learn how to prioritise the human element in the modern workplace to drive success.

Articles
Why the Employee Journey is Just as Crucial as the Customer Journey Why the Employee Journey is Just as Crucial as the Customer Journey

Discover how investing in employee satisfaction and retention is crucial.

Articles
Top 4 Ways Outsourcing Can Solve Your Recruitment Problems Top 4 Ways Outsourcing Can Solve Your Recruitment Problems

If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.

News
Identify Better Training Opportunities Your Teams Need Today Identify Better Training Opportunities Your Teams Need Today

Harmony within a team is an important factor all businesses need to consider but how can this be achieved?

Articles
Understanding & Improving Employee Engagement, Why It Matters Understanding & Improving Employee Engagement, Why It Matters

The experience of your employees matters, & whilst some companies ace it, others may struggle to see the benefit.

Articles
How self-service and automation can support peak demand in your contact centre How self-service and automation can support peak demand in your contact centre

Learn how to reduce the strain on your agents, while ensuring the customer receives the best help they can.

Articles
How to optimise your workforce management to handle peak demand How to optimise your workforce management to handle peak demand

Planning ahead for peak times is an important part of workforce management.

Articles
Outsourcing Offshore vs Onshore vs Automation - Which to Choose? Outsourcing Offshore vs Onshore vs Automation - Which to Choose?

How to choose the right outsourcing model for your businesses?

Articles
How to know what your customers really want from CX How to know what your customers really want from CX

Understanding what your customers want is something many businesses struggle with, so how do brands do it?

Articles
 Adapting Your Recruitment Process for a Post-COVID World Adapting Your Recruitment Process for a Post-COVID World

How to effectively manage recruitment and onboarding new employees in a post-COVID world?

Articles
Ventrica appoints Ray Biggs as new Chief Operating Officer Ventrica appoints Ray Biggs as new Chief Operating Officer

Ventrica is pleased to announce the appointment of Ray Biggs as its new Chief Operating Officer.

Press Release
Ventrica awarded in two categories at ECCCSA’s 2022 Ventrica awarded in two categories at ECCCSA’s 2022

Ventrica awarded Gold and Silver at the European Contact Centre & Customer Service Awards (ECCCSAs) 2022

Press Release
Ventrica partners with Intersect-HP in Cape Town, South Africa. Ventrica partners with Intersect-HP in Cape Town, South Africa.

Customer Experience Outsourcing specialist Ventrica announces expansion to South Africa.

Press Release
5 Ways to Improve Your Omnichannel Customer Experience 5 Ways to Improve Your Omnichannel Customer Experience

To be customer-centric, you need to consider the omnichannel service you provide.

Articles
What is the Impact of Brand Values on Customer Experience? What is the Impact of Brand Values on Customer Experience?

How your brand is perceived is important when improving your CX. Find out more about the impact of brand values.

Articles
CX Success, How Do You Measure Customer Success? CX Success, How Do You Measure Customer Success?

In the world of customer experiences, success is where as a business you have provided satisfaction and left a lasting

Articles