Keep up-to-date with everything that’s going on at Ventrica.
28/03/24
In any customer interaction, you should always be asking yourself: What’s at stake?
Articles26/03/24
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, to enhance their customer experience.
Case Study20/03/24
Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.
Articles20/02/24
We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.
Company News07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles05/02/24
National Apprenticeship Week is now in its 17th year.
Company News29/01/24
Why can't companies that say improving their CX is a top priority manage to do it?
Articles12/01/24
Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.
Company News11/01/24
Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.
Company News09/01/24
Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?
Articles14/12/23
If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.
Articles23/11/23
We explore how businesses can employ LLM bots like ChatGBT to enhance their CX
Articles07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
Articles30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles19/10/23
Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.
Articles09/10/23
Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge
Articles05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
Articles26/09/23
Ventrica CEO, Iain Banks, discusses National Customer Service Week.
Articles14/09/23
What major factors do we think will influence customers' preferences and behaviours in the future?
Articles06/09/23
50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)
Articles22/08/23
Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.
Company News17/08/23
Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards
Company News15/08/23
When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.
Articles26/07/23
There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand
Articles