The hybrid approach to work has swept across the global workforce, accelerated by the impact of the pandemic, and changing workplace expectations. A contact centre, where once they were characterised by rows of employees at designated desks and hundreds of employees on any given day, is now a hybrid convert.
Whilst changing to this model has its benefits, running a contact centre with a hybrid workforce is by no means a simple transition. So, how do successful companies make a hybrid contact centre work for them? Download our free white paper to find out how.