This white paper looks into the various considerations companies need to make when looking to run a hybrid contact centre successfully.

  • How the employee experience (EX) is crucial for a hybrid model
  • What technology and processes need to be implemented
  • How to approach workforce management in a hybrid contact centre
  • Borderless recruitment – how to onboard remote workers
  • Utilising a hybrid contact centre to improve CX

Why Employee Experience Matters

Levelling Up your Tech for Better Processes

Recruiting, Onboarding and Managing a Hybrid Team

Hybrid WFM and Flexible Scheduling