Improving the Employee Experience (EX) For Your Brand Improving the Employee Experience (EX) For Your Brand

Your employees are seeking a positive experience with your company, with brands that deliver an improved EX reaping the

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The Importance and Value of Having Brand Ambassadors The Importance and Value of Having Brand Ambassadors

Brand ambassadors can ensure positivity around your brand is consistent & help to promote your products & services

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Retail Customer Communication in a Post-Covid World Retail Customer Communication in a Post-Covid World

The last few years has disrupted the retail industry with brands having to rethink the customer experience.

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5 Ways to Improve Your NPS & Review Scores 5 Ways to Improve Your NPS & Review Scores

NPS and review scores are extremely important. Here are 5 ways you can help improve your scores.

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Three ways to use social media to improve CX by Peter Edwards Three ways to use social media to improve CX by Peter Edwards

Here, we take a look at three uses of social media that will bring value to any CX strategy.

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5 ways to promote employee well-being in a contact centre 5 ways to promote employee well-being in a contact centre

Contact centres are considered to have one of the highest employee turnover rates of any industry.

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7 key reasons to outsource your Contact Centre by Dino Forte 7 key reasons to outsource your Contact Centre by Dino Forte

Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre

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A day in the life of a Team Manager A day in the life of a Team Manager

Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.

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Sharon Williams, Recruitment Manager #MeetOurVentricans Sharon Williams, Recruitment Manager #MeetOurVentricans

We spoke to our Recruitment Manager about finding customer experience specialists that are a perfect fit.

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How we train brand advocates for CX success How we train brand advocates for CX success

Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

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Meet Tilly Archer, our Knowledge Manager Meet Tilly Archer, our Knowledge Manager

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

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Customer Service Management: what should we really be measuring? Customer Service Management: what should we really be measuring?

Customer Service Management: what should we really be measuring?

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