Work with us

If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you...

If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you...

Come to work for Ventrica and you will be joining a company that really does value its staff. Walk through our operation and you will witness a lively and friendly atmosphere that engenders great team spirit.

Current opportunities

We are an equal opportunities employer and employ a diverse range of staff from all age groups who are focused on adding value to our business and that of our clients. If you have a "can do" attitude, a happy personality and great verbal and written communication skills, then we could have just the job for you!

Mandarin Speaking Customer Service Advisor

We are delighted to have been selected to partner with some of the largest names, to provide a superb customer service experience via telephone, email and social media. This role is all about becoming a brand ambassador and supporting and managing your team to ensure you hit KPIs and SLAs.

Key benefits of the role:

  • Competitive salary
  • Busy and varied role
  • Work in an award winning contact centre

Who we are:

We are a European award-winning state-of-the-art contact centre specialising in all forms of customer contact from calls through to web chat and social media. Join the Ventrica family and you will be working in a friendly and welcoming environment, in a modern and prestigious office in the heart of Southend-on-Sea with great commuting links and amazing views of the Thames Estuary.

What will I do in the role:

You will be the first point of contact for all customer queries therefore as a brand ambassador for the client so it is vital that at every step of the process you ensure customer service is provided at a high standard and ensure that all customers can communicate with ease by acting quickly and consistently. You will be the voice of this esteemed brand and make sure that the customer is at the heart of every conversation.

What do I need? (Essential/Desired):

  • Has the right to work legally in the UK (E)
  • Speak fluent Mandarin (E)
  • A desire and genuine passion for delivering excellent customer service ensuring an empathic approach (D)
  • The ability to take ownership and responsibility for the customer journey (E)
  • Have a real enthusiasm about joining the Ventrica family and developing your career with us (E)
  • Be punctual and reliable (E)
  • Computer literate (E)
  • Excellent communication skills (E)
  • Experience of working in a customer facing environment (D)
Job reference:

Please quote WEB-CSA when applying for this role.




Apply Today

Apply today by sending your CV and covering letter to jobs@ventrica.co.uk explaining why you'd like to join the Ventrica family.

jobs@ventrica.co.uk

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Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Highly Commended 2017
  • Gold Winner 2017
  • UK National Contact Centre Awards 2018 Gold Winner
  • UK National Contact Centre Awards 2018 Bronze Winner
  • Partnership of the Year Awards 2015 - Winner
  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF