European contact centre and customer service awards

As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Finalist in European Contact Centre & Customer Service Awards (2019)

Silver Winner

Most Effective Management of Peak Europe 2019
Silver Winner in European Contact Centre & Customer Service Awards (2018)

Winner

Best Outsourced Partnership Europe 2018
Highly Commended in European Contact Centre & Customer Service Awards (2017)

Highly Commended

Employer of the Year Great Place to Work Europe 2017
Gold Winner in European Contact Centre & Customer Service Awards (2017)

Winner

Best Outsourced Contact Centre Europe 2017
Silver Winner in European Contact Centre & Customer Service Awards (2015)

Silver Winner

Best Outsourced Partnership Europe 2015

UK National Contact Centre Awards

The longest established awards for the UK contact centre industry. These awards recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.

Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018)

Bronze Winner

Contact Centre Support Team of the Year UK Nationals 2017
Gold Winner for Best Resource Planning Manager - UK Nationals (2018)

Gold Winner

Best Resource Planning Manager UK Nationals 2018
Finalist for Best Team Manager - UK Nationals (2016)

Finalist

Best Team Manager UK Nationals 2016

UKCCF
awards

Run by the UK Contact Centre Forum (UKCCF), the London and South East Contact Centre Awards (LSECCA) recognises the regions 2500+ contact centres. Rewarding innovation, team-working, employee engagement, customer experience and much, much more.

Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018)

Bronze Winner

Best Contact Centre Workplace - UKCCF Awards 2019
Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018)

Highly Commended

UKCCF Awards 2018
Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018)

Winner

Advisor of the Year – London & South East 2017
Gold Winner for Best Resource Planning Manager - UK Nationals (2018)

Winner

Outsourcing Partnership of the Year – London & South East 2017
Finalist for Best Team Manager - UK Nationals (2016)

Winner

Contact Centre of the Year – London & South East 2016
Finalist for Best Team Manager - UK Nationals (2016)

Winner

Best Outsourced Partnership – London & South East 2016

Other Awards

The Sunday Times Fast Track Top 100 UK Firms 2018

Top 100

The Sunday Times Fast Track Top 100 UK Firms 2018
Partnership of the Year Awards 2015

Winner

Partnership of the Year Awards 2015

We're proud to be accredited

ISO 27001

ISO 27001:2013 Registered

Information Security Management
CCMA Member

CCMA Member

Bringing contact centre leaders together to share best practice and experiences
FCA Regulated

FCA Regulated

Protecting consumers, and promoting healthy competition
ISO 9001

ISO 9001

Quality Management System
UKAS Certified

UKAS Certified

A framework of processes and procedures to ensure organisations fulfil its objectives
ICO. Regulated

ICO. Regulated

The UK’s independent agency for information rights, public interest, and data privacy for individuals.
Members of UKCCF

Members of UKCCF

A platform for call centre and customer service professionals

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