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Internationally recognised for our excellence

We’re incredibly proud to have won numerous national and European awards for our quality of service.

Let's talk about your service expectations
  • European contact centre and customer service awards

    As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

    Best Small Customer Service Team – Europe 2021

    Winner

    Best Small Customer Service Team with Charlotte Tilbury – Europe 2021
    Outsourced Contact Centre of the Year – Europe 2020

    Winner

    Outsourced Contact Centre of the Year – Europe 2020
    Best Outsourcing Partnership (Large) – Europe 2020

    Winner

    Best Outsourcing Partnership (Large) – Europe 2020
    Employer of the Year Great Place to Work Europe 2017

    Highly Commended

    Employer of the Year Great Place to Work Europe 2017
    Best Outsourced Partnership Europe 2018

    Winner

    Best Outsourced Partnership Europe 2018
    Most Effective Management of Peak Europe 2019

    Winner

    Most Effective Management of Peak Europe 2019
    Best Outsourced Contact Centre Europe 2017

    Winner

    Best Outsourced Contact Centre Europe 2017
  • Other Awards

    The Sunday Times Fast Track Top 100 UK Firms 2018

    Top 100

    The Sunday Times Fast Track Top 100 UK Firms 2018
  • UK National Contact Centre Awards

    The longest established awards for the UK contact centre industry. These awards recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading.

    Contact Centre Support Team of the Year UK Nationals 2017

    Winner

    Contact Centre Support Team of the Year UK Nationals 2017
    Best Resource Planning Manager UK Nationals 2018

    Winner

    Best Resource Planning Manager UK Nationals 2018
    Best Team Manager UK Nationals 2016

    Finalist

    Best Team Manager UK Nationals 2016
  • UKCCF Awards

    Run by the UK Contact Centre Forum (UKCCF), the London and South East Contact Centre Awards (LSECCA) recognises the region's 2500+ contact centres. Rewarding innovation, team-working, employee engagement, customer experience and much, much more.

    Contact Centre of the Year – London & South East 2016

    Winner

    Contact Centre of the Year – London & South East 2016
    Best Outsourced Partnership – London & South East 2016

    Winner

    Best Outsourced Partnership – London & South East 2016
    Advisor of the Year – London & South East 2017

    Winner

    Advisor of the Year – London & South East 2017
    Outsourcing Partnership of the Year – London & South East 2017

    Winner

    Outsourcing Partnership of the Year – London & South East 2017
    UKCCF Awards 2018

    Highly Commended

    UKCCF Awards 2018
    Best Contact Centre Workplace - UKCCF Awards 2019

    Winner

    Best Contact Centre Workplace - UKCCF Awards 2019
  • We're proud to be accredited.

    Microsoft Partner Gold

    Microsoft Partner Gold

    Best-in-class business delivery with Microsoft solutions
    PCI DSS

    PCI DSS Certified

    PCI payment card data security level 1 service provider
    Cyber Essentials Plus

    Cyber Essentials Plus

    Achieving the highest level of certification, against cybersecurity threats
    Members of UKCCF

    Members of UKCCF

    A platform for call centre and customer service professionals
    ICO. Regulated

    ICO. Regulated

    The UK’s independent agency for information rights, public interest, and data privacy for individuals.
    ISO 9001

    ISO 9001

    Quality Management System
    FCA Regulated

    FCA Regulated

    Protecting consumers, and promoting healthy competition
    CCMA Member

    CCMA Member

    Bringing contact centre leaders together to share best practice and experiences
    ISO 27001:2013 Registered: Information Security Management

    ISO 27001:2013 Registered

    Information Security Management