Making the choice to outsource key elements of a business operation is a major decision for most companies. Whilst on the face of it the decision may be commercially prudent, there are naturally concerns about letting go of core functions within the business and the potential effect on service delivery and customer satisfaction.
- We understand your business
Will the outsourcer mirror our business ethos, understand our business proposition, treat our customers with the utmost respect and courtesy, and deliver improved efficiencies? How about cost savings and increased customer satisfaction? These are all questions you should be asking and more, because quite rightly handing over part or all of your customer contact can be a daunting process.
Here at Ventrica, we understand these concerns because we have many years of experience of planning, transitioning, implementing, and managing outsourced customer management business for some of the UK’s best known "Blue Chip" companies. We work closely with our clients investing the time to understand their business process, goals and aspirations and then set in place a structured plan for successful account implementation and a blueprint for improvements, measured by agreed service levels and key performance indicators.
- We deliver world class services
We are confident of our ability to deliver world class services because we excel at getting the core principles of running a successful contact centre operation right – People, Process and Technology. Each of these areas requires substantial investment, effective management and most importantly the knowledge of how to bring it all together and thus deliver on our client expectations.
Ventrica provides the full range of outsourced customer contact solutions and we are experts at delivering intelligent customer contact services within both sales and customer service environments. We have the technology, skills and expertise to ensure your customer contact is managed in the best and most efficient way.
We are always mindful that we represent your company and more often than not act as the first point of contact your customers have with your organisation.