Did you know that web chat is one of the fastest growing channels for customers wishing to make contact with your organisation?
- Live customer support
With the huge growth in online shopping, research and self-service there is more need than ever to provide customers and prospects with a live service channel, particularly in cases where the browser needs assistance.
With UK contact centres handling in excess of 250 million chats in 2014, a rise of 300% since 2011 (source ContactBabel), it’s clear that web chat is increasingly becoming the ‘go-to’ channel for contact centre support via mobile phones and tablets.
With this in mind the companies who are most web-centric will be better placed to maximise potential sales at that crucial point of purchase and enhance the customer’s overall online experience.
- Our online service
Here at Ventrica, our web chat and collaboration application software gives you the ability to offer human assistance to customers whilst they are on your website, thus increasing your opportunities for profitable contact. We can ping the customer a message asking if they need assistance at the point a sale is about to be lost, offer advice and information about your products and services, respond to questions quickly and efficiently and all without the need for voice contact! What’s more, we can queue chats separately by service type and deal with multiple chat sessions simultaneously.
Our web chat service can be applied in numerous ways helping you to increase sales, reduce revenue loss, provide information, advice and online support in an unobtrusive and professional manner.
Ultimately, not everyone always wishes to pick up the phone or send an email!
Ventrica provides intelligent multichannel customer contact solutions.