Communicating and responding to your customers in the channel/s of their choice

Communicating and responding to your customers in the channel/s of their choice

The way customers wish to communicate with businesses has evolved. People nowadays are more demanding, have less time and more often than not want a response to their enquiry quickly and whilst on the move via their mobile device.

Customer choice

With the advancement of digital communication technology, customers now have more options to make contact with you organisation than ever before through a range of different channels.

Alongside more traditional communication channels such as the telephone and email, the adoption of web chat and social media to make an enquiry or indeed a complaint is now wide spread and growing. Customers are more savvy and technology driven – if they are unhappy or wish to make a complaint then what better way to do it than post something on Facebook or tweet about it, so it’s out there in the public domain.

Omnichannel service

So, how can you ensure customers get responded to, in the method of their choice, whilst minimising the risk of adverse publicity that can so easily be escalated through social media channels?

Outsource your customer service to Ventrica and you will have chosen a company adept at providing customer service through multiple channels, so no matter how your customers choose to make contact with your organisation we can handle it, providing a unified view of the customer journey and a better and more streamlined customer experience. We’re highly experienced because we’ve been providing omnichannel customer service for an array of ‘blue chip’ clients across multiple sectors pretty much since the advent of these technologies.

So whether its voice, email, web chat, social media or review moderation, we can help provide you with a true omnichannel service that will delight your customers and help to ensure your company stays at the forefront of digital communication.

To find out more contact us today on 01702 445860 or via email

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

  • Partnership of the Year Awards 2015 - Winner
  • European Contact Centre and Customer Service Awards 2015
  • UK National Contact Centre Awards 2016
  • Partnership of the Year Awards 2015 - Winner
  • UK National Contact Centre Awards 2016
  • UK National Contact Centre Awards 2016
  • London and South East - Contact Centre Of The Year 2016 - Winner
  • London and South East - Best Outsourced Partnership 2016 - Finalist
  • London and South East - Advisor Of The Year 2017 - Winner
  • London and South East - Outsourcing Partnership of the Year 2017 - Winner
  • Call Centre Management Association
  • Financial Conduct Authority - FCA
  • SGS
  • UKAS Management Systems
  • ICO
  • Members of UK Contact Centre Forum - UKCCF