eCommerce has no international boundaries so if you’re looking to grow revenues by expanding into overseas, territories Ventrica can provide you with a centralised customer service hub to support global sales.
- Your UK hub
Centralising your global customer service requirements into a single UK hub avoids the need to set up multiple customer service centres in diverse countries, thus reducing costs, saving time on training and providing a more consistent and unified customer experience.
Based just 45 minutes from London and situated in a large town that is culturally diverse Ventrica is ideally placed to attract high quality multilingual staff who have settled in the locality.
- Native speakers
We only employ ‘native language’ speakers with the caveat being they must also possess exemplary English speaking and writing skills too. International candidates joining our organisation go through the same rigorous application process as our English staff and within our Assessment Centre are tested thoroughly for their grammatical and written skills alongside a host of other core disciplines. We only employ staff who have an aptitude for sales and customer service and who possess the correct blend of people experience, coupled with the right personality traits and attitudinal behaviours. In essence the core skills and attributes of our international team mirror those of our UK staff.
Languages covered include French, Italian, Spanish, Portuguese, Dutch, German and Polish to name but a few.
- International telemarketing
It’s not just customer service though. We have unparalled international telemarketing experience too, helping our clients address new territories in a wide range of languages covering both EMEA and the rest of the world.
To see our multilingual team in action, play the multilingual video on our home page or read our latest Vivobarefoot multilingual case study in our news section.