Inbound Bureau

Our bespoke inbound bureau service ensures your customers receive quick, professional and exceptional customer service.

Our bespoke inbound bureau service ensures your customers receive quick, professional and exceptional customer service.

Ventrica operates a state of the art "on-demand" call and email handling bureau. Operating 24/7, 365 days of the year, we can help you handle the peaks and troughs of call volume ensuring your customers are dealt with quickly, efficiently, and professionally. Next generation technology ensures calls and emails can be handled seamlessly and your customers need never know they are speaking to a third party.

Flexible

Our bureau operation is entirely flexible allowing our clients to switch the service on and off as required and what’s more you only pay for calls and emails we handle on your behalf.

Comprehensive

Intelligent software allows us to handle ever more complicated enquiries that most outsourced contact centres would not even contemplate within a bureau environment. We can handle customer service enquiries, provide details on your products and services, capture and process orders on your behalf, look up existing customer information, provide that front-line support when you need it most and much, much more. What’s more our bureau capability ensures our customers don’t have to commit to paying hourly rates for what can often amount to sporadic call activity.

Bespoke

So whatever your requirements, speak to Ventrica and we’ll scope a tailor-made solution that can help you provide your customers with a more streamlined, cost effective, and efficient service.

Services include:

  • Media Response and DRTV Handling
  • Order Handling and Processing
  • Information Request Lines
  • Switchboard
  • Inbound Sales
  • Helpdesk Support
  • HR Recruitment and Absence Management
  • Charitable Donation Lines
  • Overspill and Out of Hours Call Handling
  • Whistle-Blowing Services
  • Email and Internet Response
  • 24/7 Emergency Response
  • Disaster Recovery

To find out more contact us today on 01702 445860 or via email info@ventrica.co.uk

Accreditations and Awards

Ventrica's excellence has been recognised by the following industry-leading authorities…

Accreditations and Awards Accreditations and Awards